Japs Vsg

I am a professional with extensive experience in customer service and team leadership. My career has been marked by my ability to assume responsibility and make strategic decisions that contribute to the success of organizational objectives. I pride myself on my excellent communication skills and a customer-centric mindset, which have been instrumental in my professional growth.

As a Production Manager at Kokimiko from 2006 to 2018, I led a team of carpenters, ensuring the quality and effectiveness of furniture production. My role involved coordinating logistics and purchasing departments to maintain production schedules. Following that, I served as an Onboarding Specialist Team Leader at Sitel, where I defined strategies for onboarding processes and managed cross-departmental collaboration to enhance client experiences.

In my most recent position at Teleperformance, I led a team to ensure service quality and performance, achieving an impressive 80% improvement in resolution times. I am passionate about fostering a collaborative environment that drives customer satisfaction and operational excellence.