Looking for a job

Jankeiner Fuentes

@jankeinerfuentes

Customer service and sales representative who handled banking inquiries and tracked public service requests through VenApp.

Venezuela

Message

What I'm looking for

I'm looking for a job where I can contribute my experience, take on different tasks, support customers and other areas as needed, help meet company goals, and continue growing professionally.

At Beyond Contact Center, I worked as an Asesor de Ventas, managing and selling mobile number portabilities for Claro/Wom in Chile, Mexico, Peru, and Bolivia.

At IRK Interkontak, I explained the use of a natural product to customers and handled its distribution and administration in Venezuela and other countries.

At Banco Exterior, I responded to customer questions about accounts, cards, and other banking matters, working to find resolutions.

At Ministerio de Hábitat y Vivienda, I managed incoming and unresolved requests through the VenApp in Apure and reported daily fluctuations to the minister. I also have training as an insurance office clerk and experience using Excel.

Experience

Work history, roles, and key accomplishments

Analista de Sala Situacional

Ministerio de Hábitat y Vivienda

Mar 2024 - Nov 2024 (8 months)

Managed incoming, old, unattended, or unresolved requests through the VenApp application in Apure state, and provided daily fluctuation reports to the minister.

Data Analysis Reporting Request Management VenApp

Atención al Cliente

Banco Exterior

Apr 2023 - Jun 2023 (2 months)

Resolved customer issues regarding accounts, cards, and other banking inquiries.

Customer Service Problem Solving Banking Operations

Asesor de Ventas

IRK Interkontak

Feb 2022 - Nov 2022 (9 months)

Offered and explained the use of natural products personally and medically, and managed distribution and administration in Venezuela and other countries.

Sales Product Knowledge Distribution Administration