Open to opportunities

Jan Jomar Lim

@janjomarlim

Message

I deliver end-to-end helpdesk, systems, and network support across Windows and macOS environments.

Philippines

Message

I've supported Datawords Group since 2019, progressing from Junior IT Associate to Senior IT Associate while delivering helpdesk, systems, and device support.

I troubleshoot hardware and software issues, manage Microsoft 365 and Google Workspace users and access, and support Windows 10/11, macOS, and iOS devices.

I administer Azure device enrollment and Company Portal applications, Mosyle Basic, IT asset procurement, inventory, and sourcing for laptops, peripherals, and internet service providers.

Earlier, I deployed workstations, Cisco switches, Nextcloud local servers, NAS, CCTV, MikroTik routers, and Sophos firewalls. I focus on proactive maintenance, reliable systems, and clear support for users.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Associate

Current

Datawords Group

Jan 2021 - Present (5 years 8 months)

Helpdesk Support
- Software Troubleshooting
- Hardware Troubleshooting
- Hardware Upgrades and Configurations
Microsoft Office 365 Support
- User Management
- Group Management
- Mailing list Management
Google Workspace Administration
- Google Drive Files Stream Management
- User and Group Access Management
- Troubleshooting
Microsoft Azure Administration
- Enrolling of Devices to Azure (Windows)
-

Help Desk Support hardware troubleshooting Microsoft Office 365 User Management Google Workspace Administration Google Drive Azure MacOS iOS Mosyle

IT Associate

Datawords Group

Jun 2020 - Jan 2021 (7 months)

Worked as IT Associate at Datawords Group.

Junior IT Associate

Datawords Group

Dec 2019 - Jun 2020 (6 months)

Worked as Junior IT Associate at Datawords Group.

IT Technician

Innoland Development Corporation

May 2018 - Dec 2019 (1 year 7 months)

Workstation deployment. (System Units)
Workstation installation, troubleshooting and repairs.
Laptop installation, configuration and deployment.
Cisco switch configuration and deployment.
Nextcloud local server deployment.
Printer troubleshooting.
Network Administration
Sophos Firewall Administration
Network Attached Storage Administration

IT Technician

Wetop Marketing Corporation

May 2017 - Dec 2017 (7 months)

Act as IT Technician, Systems and Network administrator.
Responsible in the deployment of workstation
CCTV, and file server of the company.
Major role is repairing of IT peripheral such as computer power supply, headsets, mouse, keyboards and system units.

IT Technician

Infomate Computer Systems

Mar 2016 - Apr 2017 (1 year 1 month)

System unit installation, repair and configuration.
Laptop installation, repair and configuration.
CCTV Installation
Mikrotik Router configuration and deployment.
Basic network deployment.
Basic system administration