Janice Williams
@janicewilliams
I am a motivated payroll professional with strong customer service and payroll expertise.
JamaicaWhat I'm looking for
I am a motivated, adaptable payroll professional with several years of hands-on experience in payroll operations at Conduent, where I manage payroll data and ensure accuracy and compliance.
I calculate and verify timesheets, deductions, overtime, and other payroll-related information, and I maintain payroll databases with up-to-date employee records.
I audit and reconcile payroll data to identify discrepancies, assist in troubleshooting payroll system issues, and support employees with system usage and payroll inquiries; prior roles in collections and customer service strengthened my negotiation and dispute-resolution skills.
I am dedicated to continuous learning and to contributing to a collaborative team environment where I can improve payroll processes, deliver reliable payroll outcomes, and support organizational goals.
Experience
Work history, roles, and key accomplishments
Payroll Analyst
Conduent
Dec 2018 - Present (7 years 6 months)
Process payroll for employees, ensuring accuracy and compliance with company policies and payroll regulations. Maintain payroll databases and audit payroll data to identify and resolve discrepancies.
Payroll Associate
Conduent
Jan 2018 - Dec 2018 (11 months)
Managed timekeeping systems, audited timesheets, and performed payroll calculations and adjustments to ensure timely and accurate pay. Addressed time-off requests and resolved payroll discrepancies.
Collections Agent
Conduent
Aug 2015 - Oct 2017 (2 years 2 months)
Managed a portfolio of overdue accounts, negotiated payment plans, and collected outstanding balances while maintaining accurate documentation. Resolved customer disputes and adhered to fair debt collection practices.
Bartender / Server
West Palm Restaurant and Bar
Jun 2014 - Aug 2015 (1 year 2 months)
Prepared and served beverages and meals, crafted cocktails, and maintained a clean and organized bar area. Delivered high-level customer service, handled inquiries and complaints, and supported a positive dining experience.
Education
Degrees, certifications, and relevant coursework
Hanover Educational
2013 - 2014
Completed a program at Hanover Educational from 2013 to 2014.
Green Island High School
Caribbean Secondary Education Certificate (CSEC), Secondary Education
2005 - 2010
Activities and societies: CSEC subjects: English Language; Social Studies; Home Economics; Human and Social Biology; Principles of Accounts; Principles of Business.
Completed secondary education at Green Island High School from September 2005 to July 2010, earning 6 CSEC subjects.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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