Open to opportunities

Janice Williams

@janicewilliams

Message

I am a motivated payroll professional with strong customer service and payroll expertise.

Jamaica

Message

What I'm looking for

I'm seeking a payroll or HR role where I can apply payroll expertise, improve processes and systems, support employees, and grow within a collaborative, accuracy-focused company.

I am a motivated, adaptable payroll professional with several years of hands-on experience in payroll operations at Conduent, where I manage payroll data and ensure accuracy and compliance.

I calculate and verify timesheets, deductions, overtime, and other payroll-related information, and I maintain payroll databases with up-to-date employee records.

I audit and reconcile payroll data to identify discrepancies, assist in troubleshooting payroll system issues, and support employees with system usage and payroll inquiries; prior roles in collections and customer service strengthened my negotiation and dispute-resolution skills.

I am dedicated to continuous learning and to contributing to a collaborative team environment where I can improve payroll processes, deliver reliable payroll outcomes, and support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Payroll Analyst

Current

Conduent

Dec 2018 - Present (6 years 9 months)

Process payroll for employees, ensuring accuracy and compliance with company policies and payroll regulations. Maintain payroll databases and audit payroll data to identify and resolve discrepancies.

Payroll Processing Payroll Software Compliance Data Entry Audit Customer Support

Payroll Associate

Conduent

Jan 2018 - Dec 2018 (11 months)

Managed timekeeping systems, audited timesheets, and performed payroll calculations and adjustments to ensure timely and accurate pay. Addressed time-off requests and resolved payroll discrepancies.

Data Entry Payroll Reporting

Collections Agent

Conduent

Aug 2015 - Oct 2017 (2 years 2 months)

Managed a portfolio of overdue accounts, negotiated payment plans, and collected outstanding balances while maintaining accurate documentation. Resolved customer disputes and adhered to fair debt collection practices.

Collections Negotiation Documentation Compliance Dispute Resolution Account Management

Bartender / Server

West Palm Restaurant and Bar

Jun 2014 - Aug 2015 (1 year 2 months)

Prepared and served beverages and meals, crafted cocktails, and maintained a clean and organized bar area. Delivered high-level customer service, handled inquiries and complaints, and supported a positive dining experience.

Customer Service Food Service POS Operation Time Management

Education

Degrees, certifications, and relevant coursework

Hanover Educational

2013 - 2014

Completed a program at Hanover Educational from 2013 to 2014.

Green Island High School

Caribbean Secondary Education Certificate (CSEC), Secondary Education

2005 - 2010

Activities and societies: CSEC subjects: English Language; Social Studies; Home Economics; Human and Social Biology; Principles of Accounts; Principles of Business.

Completed secondary education at Green Island High School from September 2005 to July 2010, earning 6 CSEC subjects.