At CCI Kenya — Assurant, I handle customer and claim inquiries for U.S. mobile-device insurance policyholders. I document policy details and resolutions in CRM software, and coordinate replacement-device updates with repair centres and shipping carriers.
During my clinical placement at Metropolitan Hospital, I supported patients with daily care, observed and recorded vital signs, and reported relevant changes to clinical staff. I also supported maternal and newborn care under supervision and followed infection-prevention practices.
As a Restaurant Supervisor, I coordinated daily operations, delegated tasks, and handled customer concerns. My training includes a Healthcare Assistant Certification and BLS certification.
