Janelle Maureen Campos
@janellemaureencampos
I resolve global IT incidents and deliver high-quality technical support.
PhilippinesWhat I'm looking for
At Accenture, I provide Level 1.5 technical support to global users, resolving hardware, software, and network issues within service level agreements. I manage incidents and escalations in ServiceNow, troubleshoot remotely, and collaborate with advanced support teams on complex technical challenges.
I've earned recognition as a Top Quality Analyst, Manila Top 3 Agent, and a top customer satisfaction and first-call-resolution performer. I bring clear communication, close ticket monitoring, attention to detail, and analytical problem-solving to fast-paced service desk environments.
Experience
Work history, roles, and key accomplishments
Provided Level 1.5 technical support to global users, resolving hardware, software, and network issues within SLAs. Managed incident documentation and escalations using ServiceNow, and collaborated with advanced support teams to resolve complex challenges.
Education
Degrees, certifications, and relevant coursework
De La Salle University – Dasmariñas
Bachelor of Science, Business Administration
2016 - 2023
Pursued a Bachelor of Science in Business Administration with a major in Business Operations Management and a specialization in Business Analytics.
Saint Francis Of Assisi College - Dasmariñas
High School Diploma, Secondary Education
2013 - 2015
Completed secondary education at Saint Francis Of Assisi College in Dasmariñas.
Metanoiah Academy
Elementary School Diploma, Primary Education
2006 - 2013
Completed primary education at Metanoiah Academy.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
Interested in hiring Janelle Maureen?
You can contact Janelle Maureen and 90k+ other talented remote workers on Himalayas.
Message Janelle MaureenGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
