Janae Jennings
@janaejennings
I am an efficient virtual assistant and customer support specialist.
What I'm looking for
I am a reliable remote administrative professional with hands-on experience across virtual assistance, field service, and customer support. From March 2023 to July 2025 I served as a virtual assistant managing emails, scheduling, file organization, data entry, and client administrative needs. Earlier roles included field service technician (installation, maintenance, repair) and remote customer service representative.
I bring strong written and verbal communication, time management, and task prioritization that supported accurate documentation and high customer satisfaction. I am proficient with remote collaboration tools, self-motivated, and comfortable resolving issues via phone, email, and chat.
I completed high school in 2019 and am pursuing an associate's degree slated for 2028; I seek remote administrative or support roles that value reliability, clear communication, and growth. I deliver organized, deadline-driven support and aim to contribute to teams that prioritize excellent customer experience.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Belay
Mar 2023 - Jul 2025 (2 years 4 months)
Managed emails, scheduled appointments, organized files, performed data entry, and provided daily administrative support for remote clients.
Field Service Technician
Medline
Feb 2019 - Jan 2023 (3 years 11 months)
Installed, maintained, and repaired on-site equipment, ensured proper function and accurate documentation, and delivered technical support to maintain customer satisfaction.
Customer Service Representative
AO Global Life
Aug 2018 - May 2020 (1 year 9 months)
Assisted customers, resolved concerns, processed orders, and delivered friendly, efficient support via phone, email, and chat.
Education
Degrees, certifications, and relevant coursework
Albany State University
Associate
Pursuing an associate degree at Albany State University in Albany, GA, expected 2028.
Cedar Shoals High School
Diploma
Completed high school diploma at Cedar Shoals High School in Athens, GA in 2019.
Availability
Location
Authorized to work in
Job categories
Skills
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