Jamika Edwards

I’m a Training Administrator II supporting Serco Inc.’s contract for government federal agencies focused on Leadership and Career Development. I assist the Instructional System Designer (ISD) and federal staff with maintaining and reviewing agency curriculum, updating training materials, and supporting training and testing. My work includes keeping lessons current in SharePoint, updating the Instructional Training System (ITS/Acadis) as objectives and exams change, pulling evaluation/survey reports, and collecting data for program accreditation records.

Previously, I served as an Educational Aide / Student Support Services for FLETC at Glynco, GA through Omni, where I was a point of contact for assigned classes and specific firearms training. Earlier, as a Driver Examiner for the Georgia Department of Driver Services, I ensured applications, examinations, and documentation were accurate while providing strong customer service in fast-paced conditions. Across roles, I emphasize detail, confidentiality, and dependable independent execution, supported by tools like Microsoft Office/SharePoint/PowerBI and training administration systems.