James WillmerJW
Open to opportunities

James Willmer

@jameswillmer

Customer-focused professional with extensive experience in sales and support.

United Kingdom
Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a customer-focused professional with extensive experience in sales, customer support, and technical troubleshooting. My strong problem-solving and time management skills ensure efficient handling of inquiries and product-related challenges. I am passionate about delivering exceptional customer experiences and driving business success.

Currently, I serve as the Sales and Customer/Technical Support Manager at Nu Tech Water LLC / LifeIonizers, where I manage UK and international sales inquiries, lead follow-ups, and customer support using CRM tools. My role involves providing troubleshooting and product guidance to a wide client base, which has allowed me to develop deep technical knowledge. I have successfully closed high-value sales and increased sales conversions through effective lead tracking and CRM optimization.

Previously, I worked at Scarecrow Group Ltd, where I delivered customer and sales support across domestic and international markets. I created customized sales proposals, built strong relationships with customers, and conducted technical analysis and troubleshooting. My experiences have equipped me with the skills to influence key industry buyers and enhance customer retention.

Experience

Work history, roles, and key accomplishments

NL
Current

Sales and Customer/Technical Support Manager

Nu Tech Water LLC / LifeIonizers

Nov 2018 - Present (6 years 7 months)

Managed UK and international sales inquiries and customer support using CRM tools. Provided technical troubleshooting and product guidance, closing high-value sales and increasing conversions. Streamlined order processing and managed customer accounts.

SL

Customer Support/Sales Administration

Scarecrow Group Ltd

Jun 2017 - Oct 2018 (1 year 4 months)

Delivered customer and sales support across domestic and international markets, including product demonstrations and technical troubleshooting. Created customized sales proposals and built strong relationships with customers and partners. Conducted technical analysis and led in-person product demonstrations.

Education

Degrees, certifications, and relevant coursework

Southampton Solent University logoSU

Southampton Solent University

Bachelor of Arts (Hons), International Business Management

2013 - 2016

Grade: 2:1 Degree

Completed a Bachelor of Arts with Honours in International Business Management. Achieved a 2:1 degree classification.

HS

Hogeschool Rotterdam and Rotterdam Business School

Erasmus Study Abroad Experience

2014 - 2015

Participated in the Erasmus Study Abroad program in Rotterdam, Netherlands. Studied at Hogeschool Rotterdam and Rotterdam Business School during this period.

Tech stack

Software and tools used professionally

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James Willmer - Sales and Customer/Technical Support Manager - Nu Tech Water LLC / LifeIonizers | Himalayas