James Willmer
@jameswillmer
Customer-focused professional with extensive experience in sales and support.
What I'm looking for
I am a customer-focused professional with extensive experience in sales, customer support, and technical troubleshooting. My strong problem-solving and time management skills ensure efficient handling of inquiries and product-related challenges. I am passionate about delivering exceptional customer experiences and driving business success.
Currently, I serve as the Sales and Customer/Technical Support Manager at Nu Tech Water LLC / LifeIonizers, where I manage UK and international sales inquiries, lead follow-ups, and customer support using CRM tools. My role involves providing troubleshooting and product guidance to a wide client base, which has allowed me to develop deep technical knowledge. I have successfully closed high-value sales and increased sales conversions through effective lead tracking and CRM optimization.
Previously, I worked at Scarecrow Group Ltd, where I delivered customer and sales support across domestic and international markets. I created customized sales proposals, built strong relationships with customers, and conducted technical analysis and troubleshooting. My experiences have equipped me with the skills to influence key industry buyers and enhance customer retention.
Experience
Work history, roles, and key accomplishments
Sales and Customer/Technical Support Manager
Nu Tech Water LLC / LifeIonizers
Nov 2018 - Present (6 years 7 months)
Managed UK and international sales inquiries and customer support using CRM tools. Provided technical troubleshooting and product guidance, closing high-value sales and increasing conversions. Streamlined order processing and managed customer accounts.
Customer Support/Sales Administration
Scarecrow Group Ltd
Jun 2017 - Oct 2018 (1 year 4 months)
Delivered customer and sales support across domestic and international markets, including product demonstrations and technical troubleshooting. Created customized sales proposals and built strong relationships with customers and partners. Conducted technical analysis and led in-person product demonstrations.
Education
Degrees, certifications, and relevant coursework
Southampton Solent University
Bachelor of Arts (Hons), International Business Management
2013 - 2016
Grade: 2:1 Degree
Completed a Bachelor of Arts with Honours in International Business Management. Achieved a 2:1 degree classification.
Hogeschool Rotterdam and Rotterdam Business School
Erasmus Study Abroad Experience
2014 - 2015
Participated in the Erasmus Study Abroad program in Rotterdam, Netherlands. Studied at Hogeschool Rotterdam and Rotterdam Business School during this period.
Availability
Location
Authorized to work in
Job categories
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