James Njuguna
@jamesnjuguna1
Senior pension administrator delivering compliant fund administration, system rollouts, and retirement product implementation.
KenyaWhat I'm looking for
I build and run pension administration that stands up to regulatory scrutiny and delivers reliable member outcomes. I’ve been pivotal in the development, implementation, and successful role out of pension administrative systems, including setting parameters, coordinating user and process testing across support departments, and integrating with existing operational systems.
As a Senior Pension Administrator, I provide oversight across fund obligations and interactions with the Board of Trustees, sponsors, regulators, service providers, and other stakeholders. I also manage fund accounting, benefits and records management, tax and regulatory reporting, audit data preparation, risk management and control environments, and member engagement through AGMs, trainings, and communications—while actively supporting strategic objectives that grow the pension book.
Experience
Work history, roles, and key accomplishments
Senior Pension Administrator
SanlamAllianz Life Insurance (Kenya) Limited
Mar 2014 - May 2026 (12 years 2 months)
Provided oversight of pension fund obligations, accounting, benefits, records management, and governance interactions with stakeholders and regulatory bodies. Contributed to development and rollout of pension administrative systems and creation of the SanlamAllianz Life Income Drawdown product, including regulator submissions and system parameter setup.
Umash Last Expense Administrator
Sanlam Life Insurance Ltd
Nov 2012 - Mar 2014 (1 year 4 months)
Administered Umash Last Expense product operations including underwriting policy proposals, capturing accepted business, and tracing and allocating premiums across payment channels. Managed client administration, commissions, claims investigation follow-up, and monthly reporting for premium income and claims.
Office Assistant/Registry Officer
Sanlam Life Insurance Ltd
Jul 2010 - Jul 2012 (2 years)
Supported document and correspondence management by keying in and retrieving files, archiving and retrieving records from the offsite archive, and maintaining filing systems. Handled mail processing tasks including franking, posting, and routing documents and policy items to branches and couriers.
Sales & Marketing Agent
Sparks Marketing Company
Nov 2006 - Aug 2007 (9 months)
Managed customer inquiries and provided solutions to support customer satisfaction while maintaining and updating customer information. Conducted business development visits and completed direct sales of company products to new and existing wholesale and retail clients.
Education
Degrees, certifications, and relevant coursework
Life Office Management Association (LOMA)
ACS Certification, Customer Service
2018 -
Pursued the Associate Customer Service (ACS) certification through LOMA starting in 2018.
Life Office Management Association (LOMA)
FLMI Level 1, Life Insurance
2018 -
Studying FLMI Level 1 through LOMA, starting in 2018.
College of Insurance (Kenya)
Insurance Skills Upgrade Training, Insurance
2016 -
Activities and societies: Group Life Skills Upgrade Training; Individual Insurance and Pension Skills Upgrade Training (June 2016).
Undertook insurance skills upgrade training focused on group life and individual insurance and pension skills.
Kenya School of Law
Diploma in Law, Law
2016 - 2018
Completed a Diploma in Law at the Kenya School of Law from 2016 to 2018.
Samtech Computer College
MS Office Software, Computer Software
2008 -
Completed MS Office software training at Samtech Computer College in 2008.
Eastleigh High School
KCSE, Secondary Education
2000 - 2003
Completed secondary education at Eastleigh High School, culminating in KCSE.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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