James Ngunyi
@jamesngunyi
Ready to Work.
KenyaWhat I'm looking for
Accomplished Senior Customer Service Representative and Technical Support with over 8 years' experience in a fast-paced call centre environment serving Singapore based customers.
Passionate about increasing customer engagement, turning customer feedback into action items that drive company revenue and enhancing customer loyalty and retention.
Experience
Customer Service Executive
Singapore Telecommunications Limited (Singtel)
Sep 2013 - Jul 2020 (6 years 10 months)
Assisted customers on their Mobile Billing, Technical and General Enquiries via
Live Chat, Email and Phone interactions
Tech stack
Learn about the tools and technologies that James likes to use.
Availability
Location
Authorized to work in
Social media
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