JN

Open to opportunities

James Ngunyi

@jamesngunyi

Ready to Work.

What I'm looking for

Accomplished Senior Customer Service Representative and Technical Support with over 8 years' experience in a fast-paced call centre environment serving Singapore based customers.

Passionate about increasing customer engagement, turning customer feedback into action items that drive company revenue and enhancing customer loyalty and retention.

Experience

Work history, roles, and key accomplishments

S(

Customer Service Executive

Singapore Telecommunications Limited (Singtel)

Sep 2013 - Jul 2020 (6 years 10 months)

Assisted customers on their Mobile Billing, Technical and General Enquiries via
Live Chat, Email and Phone interactions

Customer Experience Customer Engagement Customer Relationship Management Customer Support

Education

Degrees, certifications, and relevant coursework

James hasn't added their education

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Tech stack

Software and tools used professionally

HTML5

Availability

Open to opportunities

Location

Kenya

Authorized to work in

Social media

Job categories

Customer Support Customer Support Customer Success Customer Service Lead Customer Care Executive

Skills

Customer Experience Customer Relationship Management Sales User Experience Customer Support Retention Customer Engagement Technical Support

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