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james montemayor

@jamesmontemayor

Data analyst at Telus Digital who engineered scalable Google Sheets tracking models and turned operational metrics into executive-ready insights.

Philippines

Message

At Telus Digital, I elicit business and data requirements from functional leaders and engineer scalable tracking models in Google Sheets, reducing manual data processing.

I also translate operational metrics into executive-ready strategic insights through cross-functional reporting and story-by-the-numbers initiatives.

As General Administration Analyst II / Reports Analyst at Telus Digital, I analyzed gaps in regional performance tracking and designed, tested, and deployed a benchmarking KPI dashboard across regional business sites.

Earlier at Foundever, I worked as a Data Analyst, Order Manager, PSO Specialist, and Floor Lead. My work included building a tracking matrix to identify KPI error contributors, using data insights to reduce order bottlenecks, and semi-automating manual data entry in reporting tools.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist II

Current

Telus Digital

Mar 2025 - Present (1 year 8 months)

Elicited business and data requirements from key functional leaders to engineer scalable data-tracking models in Google Sheets, reducing manual data processing. Spearheaded cross-functional data reporting and story-by-the-numbers initiatives, translating complex operational metrics into executive-ready strategic insights.

Google Sheets Data Modeling Requirements Gathering Data Reporting Stakeholder Management Data Analysis

General Administration Analyst II / Reports Analyst

Telus Digital

Jul 2024 - Mar 2025 (8 months)

Performed gap analysis on regional performance tracking to design, test, and deploy a comprehensive benchmarking KPI dashboard scaled across all regional business sites.

Gap Analysis KPI Dashboards Benchmarking Data Analysis Reporting

Data Analyst

Foundever

Dec 2019 - Jun 2024 (4 years 6 months)

Reduced monthly KPI financial penalties by engineering a targeted tracking matrix to isolate top error contributors and building data-backed cases for dispute resolution.

Data Analysis KPI Tracking Dispute Resolution Reporting

Order Manager

Foundever

Sep 2017 - Dec 2019 (2 years 3 months)

Optimized order fulfillment cycles by leveraging data-driven insights and diagnostic tools to reduce process bottlenecks.

Order Fulfilment Data Analysis Process Optimization Diagnostic Tools

PSO Specialist

Foundever

Feb 2016 - Sep 2017 (1 year 7 months)

Decreased critical center escalations and minimized order delays by partnering with off-shore counterparts and leveraging reporting tools to isolate systemic issues and implementing preemptive resolution protocols.

Escalation Management Reporting Process Improvement Cross Functional Collaboration

Floor Lead

Foundever

Nov 2015 - Feb 2016 (3 months)

Boosted overall team productivity by semi-automating high-volume manual data entry tasks within core reporting tools, successfully repurposing hours toward active floor coaching.

Data Entry Automation Team Leadership Coaching Reporting Tools