James Jia

I’m a senior reliability and DevOps engineer who builds and operates high-availability platforms at scale. I focus on end-to-end reliability—capacity planning, progressive rollouts, automated monitoring, and incident recovery—so customer experiences stay fast and dependable.

At Google, I spearheaded reliability work for high-visibility smart home ecosystems and delivered major impact. I helped achieve 99.99% uptime for a streaming launch, automated monitoring and alerting for Gemini AI features, and executed staged, zero-disruption firmware rollouts across a device fleet.

I also optimized performance and resiliency during peak demand by sustaining uninterrupted 4K streaming and AI-powered recommendations. When the internet fails, I used edge capabilities to preserve smart home functionality, and I implemented self-healing automation to reduce manual operational burden and improve time-to-resolution.

Previously at Amazon, I owned asynchronous trial workflows and migrated trial approval/state management to event-driven architecture, cutting end-to-end setup latency by 60%+. I led fault-tolerant state machine designs with chaos engineering, improved availability and latency on critical paths, and drove infrastructure-as-code and automated testing that reduced hotfixes and monthly infrastructure costs.