Jake Dahl

- Joined Splunk as part of a strategic reorganization that transitioned our team and product suite under the Splunk organization, bringing continuity of expertise across Cisco XDR Analytics and XDR Automate products
- Continued contributing to defect resolution, regression testing, and root cause analysis while onboarding into Splunk's broader engineering ecosystem
- Leveraging deep experience in

- Lead a small team focused on efficiently testing for and resolving defects found with Cisco XDR Analytics and Cisco XDR Automate products
- Team player with strong communication skills, primary point of contact for collaboration with cross-functional teams consisting of developers, QA teams, and product managers to ensure efficient resolution of software issues.
- Regularly maintained the best M

- Engineer working primarily with Cisco XDR (XDR Analytics (formerly Secure Cloud Analytics), Secure Network Analytics, Secure Cloud Insights, and XDR Automate)
- Developed documentation and recorded training for software architecture, workflows, and user manuals
- Used knowledge of Cloud infrastructure to field escalations for customers with complex issues
- Supported junior team members through

- Consulted Fortune 100 companies on critical Security, Network, and VPN infrastructure decisions
- Provided Expert level support to customer on Barracuda security products including NextGen and CloudGen Firewalls, Email Security Solutions, Azure/AWS/GCP security solutions, Firewall Insights (SD-WAN), Cloud Security Guardian
- Leveraged experience to aid new customers in transitioning from competi

- Barracuda Email Security Gateway, Email Essentials, PhishLine, and Sentinel support
- Linux/Unix Support & Troubleshooting (Red-Hat & Debian)
- Support enterprise level clients via phone/email
- Document and keep notes of solutions and procedures
- Remote Desktop Support
- Provide expert advice/instruction regarding DNS and TCP/IP settings
- Configure SSL certificates and test for PCI compliance

- Provided expert application and infrastructure support for 500 remote Sales team members and 1000 local team members
- Served as liaison between the business and various teams within IT
- Supported the following: Oracle CRM, Sales Cloud, and HRMS, Artiva, Cisco Unity and Aspect, Citrix, Papercut, Workday
- Participated in rotating on-call coverage and weekly change control meetings

- Planned, configured and supported different customer network environments for remote and on-site network management, server administration, directory services, VPN, virtualization, wireless and VoIP. Ensured compliance standards were followed and reviewed regularly.
- Designed, organized, and executed the installation, configuration, and troubleshooting of Cisco and HP routers, switches, and fir

- Shift Management, Labor Management, Scheduling, Recruitment, Training, Customer Service
- Exceed sales projections 6 months in a row by 10% by employing a unique catering strategy
- Consistently exceeded store metrics on performance and customer service as measured by secret shoppers and corporate auditors

- Provided Tier 1 and 2 Desktop, Network, and Application support for Small to Medium businesses

- Shift Management, Labor Management, Scheduling, Recruitment, Training, Customer Service

- Drive-Thru and customer service specialist
- In charge nightly cleaning routines
- Responsible for maintaining SOS times while performing closing tasks

Coursework:
- Enterprise Information Security
- Python/Powershell Scripting
- Windows & Linux Server Management

Pursued a Bachelor of Science in Computer Science at Wayne State University from 2014 to 2016.