Customer Service
Technical Support
Virtual Assistant
Healthcare Recruitment
Healthcare Onboarding
Data Management
Data Entry
Excel
JCOpen to opportunities
Janine Cristo
@jaja
I’m a General Virtual Assistant, an Expert Customer Support and Onboarding Specialist
PhilippinesWhat I'm looking for
I'm Janine Cristo, your Virtual Assistant extraordinaire, fueled by a year of dedicated service. Specializing in recruitment, onboarding, and customer support, I ensure unparalleled assistance for every client. Drawing from 6 years as a detail-oriented quality assurance specialist and a versatile background in customer service, technical support, and sales spanning 3 years, I'm your all-in-one professional powerhouse. Beyond the virtual realm, I find serenity in nature and fuel my days with coffee-fueled enthusiasm. Ready to surpass expectations and deliver exceptional results, I'm your go-to Virtual Assistant for a seamless experience!
Experience
CAHealthcare End-to-end Recruiter & Onboarding Specialist
Carelinx
Jun 2022 - Jan 2024 (1 year 7 months)
Carry out screening and interviews for Healthcare Providers
Conduct onboarding/Welcome call and making sure that all handoff requirements are met before a candidate transitions to the Nurse Accounts or Fulfillment Team.
Gather and process paperwork, like offer letters and contracts. validating, organizing, and upload new hire paperwork, credentials, & health records to various platforms
LAE-commerce Quality Assurance Specialist
Lazada
Jan 2018 - Jun 2022 (4 years 5 months)
- Conduct regular audit or transaction monitoring
- Perform root cause analysis, develop checklist for typical problems and recommend procedure and control for problem prevention.
LAE-commerce Merchant Support
Lazada
Jun 2017 - Jan 2018 (7 months)
- Assist sellers on their order fulfillment concerns (Refund, Return, Drop shipping and Payment)
- Guide sellers on how to grow their business through participating in campaigns and provide instructions on how to adopt tools that will boost their sales, basket size and traffic
SUIntuit Quicken Call Quality Assurance Specialist
Sutherland
Nov 2015 - Jun 2017 (1 year 7 months)
- Conduct regular audit or transaction monitoring
- Conduct training and coaching sessions to improve agent's call handling and ensure best customer experience
SU-Aid customers in performing their bank account reconciliation
- Provide thorough support and resolution for customer’s financial software problem
Tech stack
Learn about the tools and technologies that Janine likes to use.
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
1k-2k USD
Social media
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