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Jaeme User

@jaeme

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I support engineering, production, and customer technology operations in Trinidad and Tobago.

Trinidad and Tobago

Message

I'm an Engineering Technician at Caribbean Transportation Consultancy Services (CARITRANS) Company Ltd., supporting technical and field-based engineering work.

Previously, I worked as a Line Operator at John Dickinson & Co. (West Indies) Ltd., monitoring production lines, moving and processing materials, completing routine quality checks, and reporting equipment concerns. I supported safe, clean, efficient manufacturing operations while gaining practical experience with production machinery.

During my Microsoft internship, I promoted Microsoft 365 solutions, provided basic technical support, and translated product capabilities into clear, customer-friendly guidance.

I've studied Computer Systems Networking and Telecommunications at The University of Trinidad and Tobago, bringing together technical support, plant operations, and customer engagement experience.

Experience

Work history, roles, and key accomplishments

Engineering Technician

Caribbean Transportation Consultancy Services Ltd.

Mar 2023 - Jul 2026 (3 years 4 months)

Provided technical support and field technician services.

Technical Support Field Technician

Engineering Technician

Caribbean Transportation Consultancy Services (CARITRANS) Company Ltd

Mar 2023 - Jul 2026 (3 years 4 months)

Worked as Engineering Technician at Caribbean Transportation Consultancy Services (CARITRANS) Company Ltd.

Technical Support

Line Operator

John Dickinson & Co. (West Indies) Ltd.

Jan 2023 - Mar 2023 (2 months)

Worked as a line operator within a manufacturing and production environment.

Monitored the production line and supported the movement and processing of materials.

Conducted routine product-quality checks and followed established production standards.

Maintained workplace safety, cleanliness and operational efficiency.

Assisted experienced production operators and gained practical e

Plant Operations

Technical Evangelist

Microsoft

May 2018 - Apr 2019 (11 months)

Promoted Microsoft 365 solutions and explained product capabilities to customers.

Provided basic technical support and product guidance based on customer requirements.

Assisted with administrative and IT-related tasks.

Communicated technical information in a clear and customer-friendly manner.

Developed practical experience in user support, customer engagement and Microsoft product

Technical Support