Open to opportunities

Jae Han

@jaehan

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I streamline global operations, content delivery, and cross-functional projects.

South Korea

Message

What I'm looking for

I'm looking to support global, remote-first teams through operations, project coordination, process improvement, and cross-functional delivery. I value roles where I can streamline workflows, build clear documentation, and improve service quality.

At Touch Inflight Solutions, I manage end-to-end inflight entertainment operations for major airlines, overseeing 1,000+ monthly multimedia assets while maintaining 95%+ error-free deployment. I improve workflows, produce KPI and cost analyses, and coordinate global distributors, technical teams, and airline representatives.

Previously at Lezhin Entertainment, I led operations for a global webcomic platform, managed 30+ freelancers across time zones, and delivered publishing schedules for 50+ serialized webtoons with a 100% on-time rate. I also bring QA experience from IDG Enterprise, where I tested web applications and supported design rollouts across six B2B technology media sites.

Experience

Work history, roles, and key accomplishments

Current

Operations Coordinator

Current

Touch Inflight Solutions

Dec 2024 - Present (1 year 8 months)

Managed end-to-end operations for inflight entertainment services, coordinated onboarding of new airline content programs, and oversaw delivery of 1,000+ monthly multimedia assets with 95%+ error-free deployment. Created KPI reports, managed relationships with global content distributors, and conducted business reviews to ensure SLAs were met.

Operations Management Project Management Onboarding Documentation KPI Reporting Stakeholder Management Vendor Management Content Delivery SLA Management Client Relationships

Americas Contents Team 한영 에디터

Lezhin Entertainment

Jul 2021 - Jul 2024 (3 years)

Senior project manager of English content operations for one of Korea's largest webtoon platforms, managing publishing pipelines, 30+ freelance translators and ensuring that comic titles were published on-time and with the highest quality. Frequent communication and collaboration with design, product, and marketing teams was had to get projects to the finish line.

Freelance Translator, Korean - English

Seoul Selection

May 2021 - Jun 2021 (1 month)

Freelance translation from Korean to English of a variety of different projects, magazines, art exhibitions, industry trade papers etc.

Freelance Editor, Proofreader, Translator

TEXTree

Jan 2020 - Apr 2021 (1 year 3 months)

Editing and proofreading technical manuals, nutrition labels, marketing materials etc.

Global Marketing Intern

CrossCert

Oct 2020 - Jan 2021 (3 months)

QA role on the Global Marketing team of CrossCert.
QA of a major educational coding product and its content.

Freelance Adult English Instructor

Freelance

Jan 2016 - Apr 2020 (4 years 3 months)

1 to 1 adult English instruction
Teaching executives at large Korean corporations
OPIC, business English, advanced conversation etc.

Native Speaking English Teacher

Seoul Metropolitan Office of Education

Aug 2014 - Aug 2018 (4 years)

-Lead the English language curriculum at a public elementary school
-Plan, create and execute lesson plans
-Teach elementary grades 3 - 6
-Coordinate and complete special projects and camps

QA Associate

IDG Enterprise

Oct 2010 - Jul 2014 (3 years 9 months)

-Front-end and back-end testing of web applications and high traffic websites.
-Test case management in JIRA bug tracker.
-Lead code release nights and collaborating on projects with development and production teams.

Education

Degrees, certifications, and relevant coursework

Korea University

Master's degree, International Finance and Economics

2019 - 2020

Majoring in International Studies with a concentration in International Commerce.
Education highly focused on business, economics and finance.
Very active in school leadership and activities.