
Jacqueline Almeida
@jacquelinealmeida
I help technology and fintech organisations improve the way work moves from demand to delivery.
What I'm looking for
I am a Senior Delivery Manager with 15+ years of experience delivering technology projects in fintech, digital banking, and payment platforms across Brazil, Malta, and Europe.
Payments and fintech is where I belong. I have owned the full delivery lifecycle, from intake gate and ticket readiness through release cadence, quality improvement, and stakeholder reporting in fast-moving, regulated environments where every minute of downtime costs money.
What I have delivered:
⚡ 45% reduction in incidents and resolution time from 30 days to 3 days, through structured triage frameworks and automated monitoring at a leading LATAM fintech
🚀 R$6 million recovered in 2 months, from a feature I delivered in one week by identifying that refused payments are not always permanently declined.
📊 25% fewer support tickets and 7% growth in the merchant client base through API documentation and onboarding improvement.
💡 30% cost reduction from a build vs buy recommendation I presented directly to the CEO of a regulated Maltese bank, approved and implemented
🏆 €500K multi-vendor programme delivered saving the client an estimated €52,000
🤖 I built AI agents and automated dashboards for C-Level, Middle Management and Operations to measure and track OKRs, KPIs, overdue tasks, and blockers in real time
I am currently open to remote opportunities in fintech, payments or technology delivery with global teams.
If you are building something in payments or technology transformation and need someone who owns outcomes, not just processes, let's talk.
📞 (+356) 99376545
Experience
Work history, roles, and key accomplishments
Collaborated with and influenced leaders, stakeholders, and teams to drive increased agility and faster learning, coaching multiple delivery teams simultaneously on Agile and Kanban principles and practices.
Guided executives and business units on change management and implementing Agile principles and values, helping them build, grow, and continuously improve a thriving agile organisation.
Empow
Collaborated with and influenced C-level leaders, business units, and technology teams on change management and implementing Agile principles in a traditionally hierarchical, regulated banking environment.
Guided executives and teams in deploying new Agile methods co-authoring the organisation's Agile Delivery Playbook that defined governance, ceremony cadences, and continuous improvement framewo
Collaborated with leaders and teams at one of Latin America's largest fintechs (12M customers) to drive increased agility, faster learning, and better products across the Online Payments domain.
Coached 2 squads (16 people) in all aspects of Kanban and Scrum turning teams into high performing units by embedding Agile principles, improving collaboration, and fostering a culture of continuous impro
Acting as Agile Master in 03 squads of Renner's CSC (Shared Services Center).
Responsible for disseminating the agile culture, training and developing people.
Facilitation of ceremonies, removal of impediments that hinder the progress of the team's daily activities, ensuring the involvement and commitment of the teams with the planned deliveries, keeping them motivated.
Workflow health analysis w
Project Manager (Alocação ANP - Agência Nacional de Petróleo)
Dec 2019 - Mar 2021 (1 year 3 months)
Led two delivery squads using Kanban mapping and optimising workflows, tracking Lead Time and Cycle Time, and reporting monthly metrics to the CTO.
Team Lead ( Azul Seguros Group)
Sep 2018 - Dec 2019 (1 year 3 months)
Development monitoring and guidance to developers regarding the understanding of the business. Conducting and organizing the meetings of: Sprint Planning, Daily Scrum and Sprint Review, indicating in detail good practices for their execution and common problems faced by the team. Support to the technical team to organize and manage the Sprint backlog. Monitoring and reporting of Sprints by facilit
Business Analyst (Estácio de Sá University)
Jan 2018 - Sep 2018 (8 months)
Gathering system requirements by conducting meetings with the user. Elaboration of documents (use cases). Creating screen prototypes, monitoring development to guide developers in understanding use cases and business rules. Execution of functional tests. Creation and Refinement of the Product Backlog. Monitoring and reporting of Sprints by facilitating and removing impediments.
Mapping and detailing of processes, survey of business rules. Specification of the integration between the different systems that supply or receive data from the application. Creation of use cases, Process diagrams, prototypes and test plans. System development monitoring. Execution of functional tests. Homologation with the end user. Implementation of Scrum in the CRM project at BR Distribuidora,
Creation of Startup with the objective of offering software products in the Cloud for small and medium-sized companies, with a focus on organizational control and management of internal processes.
Mobile Apps - Android and IOS Developer
Oct 2013 - Sep 2015 (1 year 11 months)
Java development, using the following technologies:
JSF, Primefaces, WebServices in REST , MySql.
Elaboration of Use Cases and Users' Manuals of the realized systems.
Mobile IOS development with Objective-C and Swift.
Construction of functional and technical documents.
Development and maintenance of desktop applications (client) with
integration via WebService (JaxWS). Persistence with Oracle database via JDBC.
User interface using AWT/Swing. Development of unit tests with
JUnit. Use Case Specification. Report development with iReport.
Web development using the following languages/Frameworks: Java, Struts, CSS and
JavaScript. Gathering requirements and specifying use cases.
Desenvolvimento de banners dos produtos e cartões Institucionais.
Projeto da Intranet, Internet e Extranet da Eletronuclear: Análise e Levantamento de Requisitos.
Projeto SiscodeWeb sistema de controle de reboques da Prefeitura do Rio de Janeiro. Testes
Unitários e Funcionais. Projeto Mobile Azul: Criação do layout, design e desenvolvimento para
Iphone e Blackberry.
Education
Degrees, certifications, and relevant coursework
Federal University of Rio de Janeiro
MBA, Software Engineer
2014 - 2016
Universidade Unigranrio | Afya
Bachelor's degree, Information Systems
2006 - 2009
Availability
Location
Authorized to work in
Website
jacquelinealmeida.carrd.coSalary expectations
Social media
Job categories
Skills
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