Jacob CummingsJC
Open to opportunities

Jacob Cummings

@jacobcummings

Customer Experience Specialist with a strong background in technical support.

United States
Message

What I'm looking for

I seek a role that values clear communication and offers growth opportunities in technical support and customer experience.

I'm Jacob Cummings, a dedicated Customer Experience Specialist with over four years of experience in customer support and technical troubleshooting. My journey began with an Associates Program in Computer Networking and Security, which laid the foundation for my technical expertise. I thrive in fast-paced environments, where my clear communication and attention to detail shine. I take pride in my ability to resolve issues empathetically, ensuring that every customer feels heard and valued.

In my current role at Principal Financial Group, I manage 401(k) accounts, ensuring compliance with regulations while processing contributions and distributions efficiently. My previous experience in Technical Consultation involved collecting and analyzing operational data, creating data models with PowerBI, and installing monitoring systems. I have a proven track record of communicating complex technical information effectively to diverse audiences, which has been instrumental in my success in the field.

Experience

Work history, roles, and key accomplishments

PG
Current

Customer Experience Specialist

Principal Financial Group

Feb 2025 - Present (5 months)

Administered 401(k) accounts, ensuring compliance with IRS and plan regulations. Processed contributions, rollovers, and distributions with speed and accuracy. Resolved participant issues through empathetic listening and effective communication.

RO

Technical Consultation

R & D Operations

Aug 2020 - Feb 2025 (4 years 6 months)

Collected and analyzed key Operations data that was crucial in troubleshooting various issues. Created data models using PowerBI to help visualize and analyze data. Installed CO2 / Fire alarm monitoring systems, internet, security and controls/monitoring systems.

ML

Technical Specialist

Musco Sports Lighting

Aug 2017 - Jun 2020 (2 years 10 months)

Provided technical support for communication networks and LED show systems, ensuring prompt issue resolution. Responded to support tickets directly with customers and provided solutions. Maintained meticulous documentation of customer interactions and changes in open tickets.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Associates Program, Computer Networking and Security

Completed Associates Program in Computer Networking and Security. Gained foundational knowledge and practical skills in network infrastructure, security protocols, and system administration.

Tech stack

Software and tools used professionally

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Jacob Cummings - Customer Experience Specialist - Principal Financial Group | Himalayas