Jacob Cummings

I'm Jacob Cummings, a dedicated Customer Experience Specialist with over four years of experience in customer support and technical troubleshooting. My journey began with an Associates Program in Computer Networking and Security, which laid the foundation for my technical expertise. I thrive in fast-paced environments, where my clear communication and attention to detail shine. I take pride in my ability to resolve issues empathetically, ensuring that every customer feels heard and valued.

In my current role at Principal Financial Group, I manage 401(k) accounts, ensuring compliance with regulations while processing contributions and distributions efficiently. My previous experience in Technical Consultation involved collecting and analyzing operational data, creating data models with PowerBI, and installing monitoring systems. I have a proven track record of communicating complex technical information effectively to diverse audiences, which has been instrumental in my success in the field.