Jacob Cummings
@jacobcummings
Customer Experience Specialist with a strong background in technical support.
What I'm looking for
I'm Jacob Cummings, a dedicated Customer Experience Specialist with over four years of experience in customer support and technical troubleshooting. My journey began with an Associates Program in Computer Networking and Security, which laid the foundation for my technical expertise. I thrive in fast-paced environments, where my clear communication and attention to detail shine. I take pride in my ability to resolve issues empathetically, ensuring that every customer feels heard and valued.
In my current role at Principal Financial Group, I manage 401(k) accounts, ensuring compliance with regulations while processing contributions and distributions efficiently. My previous experience in Technical Consultation involved collecting and analyzing operational data, creating data models with PowerBI, and installing monitoring systems. I have a proven track record of communicating complex technical information effectively to diverse audiences, which has been instrumental in my success in the field.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Principal Financial Group
Feb 2025 - Present (5 months)
Administered 401(k) accounts, ensuring compliance with IRS and plan regulations. Processed contributions, rollovers, and distributions with speed and accuracy. Resolved participant issues through empathetic listening and effective communication.
Technical Consultation
R & D Operations
Aug 2020 - Feb 2025 (4 years 6 months)
Collected and analyzed key Operations data that was crucial in troubleshooting various issues. Created data models using PowerBI to help visualize and analyze data. Installed CO2 / Fire alarm monitoring systems, internet, security and controls/monitoring systems.
Technical Specialist
Musco Sports Lighting
Aug 2017 - Jun 2020 (2 years 10 months)
Provided technical support for communication networks and LED show systems, ensuring prompt issue resolution. Responded to support tickets directly with customers and provided solutions. Maintained meticulous documentation of customer interactions and changes in open tickets.
Education
Degrees, certifications, and relevant coursework
Unknown
Associates Program, Computer Networking and Security
Completed Associates Program in Computer Networking and Security. Gained foundational knowledge and practical skills in network infrastructure, security protocols, and system administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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