Jackline Chepkwony

Provided administrative support to the Country Director, ensuring efficient calendar management, scheduling, and meeting coordination. Conducted staff recruitment, selection, and onboarding, liaising with line managers to develop job descriptions and coordinate interviews.

Collaborated with department heads to implement and streamline administrative tasks, ensuring efficient communication and coordination. Managed and organized critical documents, files, and records to ensure easy access and secure storage.

Conducted training sessions for hotel staff on the effective use of implemented systems to enhance operational efficiency. Ensured timely follow-ups with clients to finalize bookings and canceled non-matured reservations promptly to avoid penalties.

Managed onboarding and offboarding processes, integrating new employees into the payroll system and processing terminations. Prepared and submitted monthly payroll returns for casual employees, ensuring compliance with organizational policies.

Completed a Bachelor of Business Management with a specialization in Human Resources. Gained comprehensive knowledge in HR operations, administrative support, and customer service.

Obtained a Diploma in Human Resource Management, focusing on core HR principles and practices. Developed foundational skills in recruitment, HR documentation, and employee relations.

Completed training in HR Value Chain Metrics & Analytics, focusing on leveraging advanced human capital management and strategic metrics. Applied knowledge to enhance organizational effectiveness, manage performance with balanced scorecards, and excel in business reporting.

Undertook training in customer care and service, learning strategies to address customer expectations and needs. Focused on handling customer interactions effectively, managing retention challenges, and delivering exceptional service through structured steps.