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Iwona Couppey

@iwonacouppey

HR Advisor at State Bank of India UK who cut turnover 30% across 10 retail branches.

At State Bank of India UK, I managed HR for a 250-employee retail banking division, covering employee relations, recruitment, payroll data, onboarding, and learning and development. I cut turnover by 30% across 10 UK retail branches and hired over 100 people for new branches, reducing time to hire from three weeks to 10 days.

At Unpaused by Iwona, I coach jobseekers on CVs, interviews, and career changes, and built a careers platform that reached 4,700 followers and one million views per month. I’m based in France and am open to remote work and relocation; I’m also learning about AI for HR and people analytics.

Experience

Work history, roles, and key accomplishments

Current

Careers Coach & Content Creator

Current

Unpaused by Iwona

Jan 2025 - Present (1 year 9 months)

Coached over 20 jobseekers on CVs, interviews, and career change, with most securing new roles. Built a careers platform to 4,700 followers and 1 million views per month.

Coaching Resume Writing Interview Preparation Career Transition Content Creation AI For HR People Analytics Employee Engagement

Onboarding Class Coordinator

The Educational Equality Institute

Jan 2023 - Jan 2025 (2 years)

Entered new teacher data, allocated training, and served as point of contact for teachers. Ran weekly and monthly reports on attendance and completion rates.

Onboarding Data Entry training coordination Reporting HR Perspective Process Improvement

Career Break, Relocation & Family

Career Break

Jan 2017 - Jan 2023 (6 years)

Coordinated an international move for four family members across four countries. Achieved advanced HR knowledge through reading, UK employment law updates, and HR courses including AI in HR.

HR Knowledge Employment Law Coaching Resume Writing Interview Preparation

Senior HR Advisor

State Bank of India UK

Jan 2016 - Jan 2017 (1 year)

Fixed performance review process in Halogen, increasing retention by 30%. Cut HR admin costs by 20% by removing duplicate forms and streamlining workflows.

Halogen Performance Management HR Administration Employee Relations Recruitment Compensation Onboarding Offboarding

HR Officer

Gigaset

Jan 2016 - Jan 2016 (0 months)

Hired as HR Business Partner for UK, managing recruitment up to middle management, HR admin, and payroll with outsourcing partner. Supported UK branch closure and redundancies after two months.

Recruitment HR Administration Payroll Outsourcing Redundancy

HR Advisor

State Bank of India UK

Jan 2014 - Jan 2016 (2 years)

Managed full HR for retail banking with 250 employees, including employee relations, full cycle recruitment, and payroll data. Hired over 100 employees for new UK branches and increased recruitment capacity by 20%.

Employee Relations Recruitment Payroll ADP Silverlight Halogen Onboarding Probation Exit Interviews L&D Compliance Training

Service Delivery & Operations Team Leader

HireRight Inc

Jan 2012 - Jan 2014 (2 years)

Led a team of 12 screeners, managing daily targets and SLA, and ensuring 100% accuracy. Created a coaching programme that led to team member promotions and reduced absence and lateness.

Team Leadership SLA Management Performance Management Coaching Customer Relationship Management Escalation Handling

HR & Recruitment Administrator

Oakam Ltd

Jan 2009 - Jan 2012 (3 years)

First HR role covering HR admin and full cycle recruitment across the business. Managed high volume recruitment with up to 50 live roles at once and grew applications by 35% through new sourcing channels.

HR Administration Recruitment High Volume Hiring Onboarding Right To Work Checks Background Screening Employee Relations Compliance