Ivy Samson

I am a results-driven accounting and customer service professional with experience across operations, reconciliation, and team leadership. I combine hands-on accounting tasks with strong customer-facing experience to drive accurate processes and positive service outcomes.

In operations roles I handled monthly physical counts, reconciliations, disbursements, petty cash, and prepared invoices and checks, ensuring financial records aligned with QuickBooks and company folders. I also generated reports and investigated discrepancies to support management decisions.

As a customer service leader I progressed from representative to Subject Matter Expert and Team Leader, coaching and supporting over 20 agents while maintaining performance reporting and meeting dispatch quotas. I routinely handled inbound and outbound calls, negotiated with service providers, and resolved customer issues.

I value teamwork, accuracy, and continuous learning; I seek opportunities where I can apply my accounting knowledge, analytical skills, and customer-care experience to improve processes and support business goals.