At Super Easy Storage Australia, I managed emails, appointments, customer inquiries, data entry, document organization, and administrative support as a Virtual Assistant.
At Transcom, I monitored workforce performance and generated reports as a Real Time Analyst. I also supported agents, handled escalations, and maintained documentation as a Subject Matter Expert.
Earlier, I resolved technical concerns and documented cases at Transcom, then reviewed financial documents and prepared reports at Foundever. I use Microsoft Office, Google Workspace, HubSpot, and other tools for administrative and reporting work.
