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Ivana Stevanovic

@ivanastevanovic

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Dedicated Intellectual Property Paralegal with expertise in trademark management.

Serbia

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What I'm looking for

I am looking for a role that allows me to further develop my expertise in intellectual property law while contributing to a dynamic team focused on client success.

I am an Intellectual Property Paralegal with a strong background in managing domain names and trademarks. My experience at IPZen has equipped me with the skills necessary to handle comprehensive trademark registration and maintenance processes, ensuring compliance with IP laws. I am extremely motivated to constantly develop my skills and grow professionally in this field.

Throughout my career, I have successfully coordinated UDRP proceedings, drafting and filing complaints while maintaining organized records and databases for tracking intellectual property filings. My previous role as a Bilingual Customer Service Representative further honed my communication and problem-solving skills, allowing me to resolve 95% of customer queries within 24 hours. I am passionate about supporting clients and contributing to their success in the realm of intellectual property.

Experience

Work history, roles, and key accomplishments

Intellectual Property Paralegal

IPZen

Mar 2020 - Jan 2025 (4 years 10 months)

As an Intellectual Property Paralegal at IPZen, I specialize in domain names and trademarks, managing comprehensive trademark registration and maintenance processes. I coordinate UDRP proceedings and maintain organized records for tracking intellectual property filings and renewals.

Intellectual Property Law Trademark UDRP Proceedings Compliance Management Database Management Client Communication Problem Solving

Bilingual Customer Service Representative

Transcom

Mar 2018 - Mar 2020 (2 years)

In my role as a Bilingual Customer Service Representative at Transcom, I managed customer queries, processed payments, and resolved complaints efficiently. I successfully resolved 95% of customer queries within 24 hours, ensuring high customer satisfaction.

Customer Service Payment Processing Communication Skills Multitasking Help Desk Support

Teacher Assistant

School Sveti Sava

Sep 2016 - May 2017 (8 months)

As a Teacher Assistant, I developed lesson plans and created educational content to enhance student engagement. I ensured a conducive learning environment and supported UDRP cases, saving clients significant amounts.

Lesson planning Classroom Management Communication Skills Program Development