At Oracle, I support OCI network operations across 50+ global cloud regions, helping maintain reliable enterprise connectivity and service availability. I consistently rank among the top five analysts for ticket resolution effectiveness.
Previously at State Farm, I advanced to Level 3 Network Analyst within one year and resolved enterprise WAN, routing, VPN, circuit, and firewall incidents across Cisco SD-WAN and VeloCloud environments. I work closely with engineering teams, carriers, vendors, and operations stakeholders to restore service and reduce business impact.
My background also includes mission-critical military network operations as a U.S. Army 25B Information Technology Specialist and hands-on client support as an IT Field Technician.
