Itumeleng Molopyane

Manage fleet operations by maintaining electronic records for sales, registrations, inspections, and maintenance, and by scheduling support based on forecasts and user trends. Oversee vehicle registration, insurance and CHP documentation, routine/ad hoc maintenance, fuel purchase controls with fuel cards, and compliance with local/state requirements.

Managed sales support inbound queues to ensure calls were answered within SLA and achieved an 80% service level. Coordinated query workflows via Jira/Presence/DeskPro, handled escalated queries, maintained contact listings, and supported system access, campaigns, and broker onboarding/training.

Managed outbound/inbound call centre operations to achieve departmental targets, including staff management and disciplinary adherence. Drove quality and conversion improvements, coached direct reports through performance management, and monitored productivity and schedule adherence using ACW/AHT/occupancy metrics.

Handled outbound and networking calls to relate with clients, complete applications, and capture client details in the Presence system. Followed up with scheduled clients to maximize provided leads, achieving and exceeding sales targets and supporting the team leader as 2IC when needed.

Supported recruitment administration, prepared daily production paperwork, and monitored adherence through daily checklists. Delivered morning motivation, conducted training and role-play sessions, and supported sales/marketing activities.

Activities and societies: Setswana HG, English HG, Afrikaans HG; Business Economics, Geography, Mathematics, Biology; Business Studies (NSC).

Completed NSC (Business Studies) with additional subjects including Mathematics, Biology, Geography, and Business Economics.

Activities and societies: Public administration; economic and legal environment; office practice; computer literacy.

Studied public administration with coursework in economic and legal environment, office practice, and computer literacy.

Activities and societies: Inbound: telephone etiquette, communication, interview techniques, customer service, interpersonal skills, anger management, pressure handling, conflict resolution. Outbound: tele sales, debt collection, time management, negotiation, assertiveness, questioning/listening. Computer training: Microsoft Word, Microsoft Excel, typing, Internet Explorer.

Completed an NQF level 2 call centre program covering inbound/outbound phone etiquette, customer service, and sales skills.