issa chehade
@issachehade
Remote customer support ready—skilled in scheduling, clear communication, and time-sensitive event operations.
LebanonWhat I'm looking for
I’m a result-driven candidate transitioning into remote customer support. I bring high-pressure experience from event operations and athlete coaching, where staying calm, organized, and responsive is everything.
As an MMA Coach at Knockout Academy, I’ve coached 10+ athletes across regional and international competitions and contributed to 9+ gold medals and 15+ silver medals. I also design individualized training plans, manage logistics, and handle scheduling/performance conflicts with quick, clear communication to athletes and guardians.
I’ve supported event delivery as an event official and staff member, including operating Smoothcomp event timing software and managing timing for 100+ matches. When issues come up, I focus on enforcing access protocols, coordinating with staff/referees, and resolving time-sensitive scheduling problems on the spot.
On the content side, I produce promotional Instagram videos and manage my workflow with Trello, using tools like DaVinci Resolve, VN Editor, and Canva. I’m comfortable learning new software quickly (Smoothcomp, Trello, DaVinci Resolve) and I’m motivated to apply that same structure and follow-up discipline to remote chat/email customer support.
Experience
Work history, roles, and key accomplishments
Founder - 3D Printing Venture
Cedars Forge
Jan 2026 - Present (5 months)
Led a one-person pre-launch 3D-printing venture, handling product concept, prototyping, and supplier communications. Tested two prototypes with user feedback, iterated designs, and prepared small-batch production plans and quality checks for market launch.
MMA Coach
Knockout Academy
Oct 2022 - Present (3 years 8 months)
Coached 10+ athletes across regional and international competitions, contributing to 9+ gold medals and 15+ silver medals. Built individualized training plans and resolved performance and scheduling conflicts under match-day time pressure.
Event Door Keeper
UAE Warriors
Dec 2025 - Present (6 months)
Controlled fighter ingress/egress and enforced access protocols to support smooth event flow. Assisted with event flow and safety procedures to maintain order during the competition.
Event Official Timekeeper
IMMAF Asian Championship
Dec 2025 - Present (6 months)
Operated Smoothcomp to manage match scheduling and round timing. Timed 100+ matches across events, coordinating with referees and staff to keep starts on schedule and resolve timing conflicts.
Video Editor
Personal Video Editing
Produced and edited promotional Instagram videos while managing a content calendar and post scheduling. Used Trello for planning and DaVinci Resolve/VN Editor/Canva to deliver publish-ready content.
Education
Degrees, certifications, and relevant coursework
LGU University Lebanon
Bachelor of Business Management, Business Management
2022 -
Pursuing a Bachelor’s in Business Management at LGU University Lebanon, expected to complete by the end of 2027.
Availability
Location
LebanonAuthorized to work in
Job categories
Skills
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