At Gracenote, a Nielsen company, I managed strategic client accounts as a Customer Success Manager, tracking account health and contract renewals in Salesforce. I handled client requests and technical tickets through Zendesk and worked with Product and Engineering teams through Jira.
As Content Partnerships Manager, I managed TV channel partnerships across the Middle East, serving as the main point of contact for EPG data and schedules. I coordinated metadata delivery and addressed partner and customer issues.
As Assistant Manager- Enrichment Team, I led a team of 16 and oversaw daily enrichment operations. I applied Lean Six Sigma process improvement to reduce image delivery errors by 40% and automate 15% of manual tasks.
Earlier at Gracenote, I worked as Senior Executives, overseeing image enrichment workflows and producing performance reports. As Photo Editor, I edited and formatted TV and film content images using Adobe Photoshop.
