At NielsenIQ, I lead data acquisition methodologies and production platforms across multiple regions. I monitor system performance and make continuous improvements based on analytics and feedback.
I support solution owners with SOP development, training design, and knowledge transfer. I also work with Tech and Engineering teams to define issue severity and align SLAs, while ensuring incident resolution within defined SLAs.
As Senior Executive – UAT Owner at NielsenIQ, I collaborate with technology and business teams on testing coverage. I develop and execute scripts against acceptance criteria and provide recommendations on solution sign-off and release quality.
Earlier, at The Nielsen Company, I managed Salesforce administration for the MENAP region and supervised data processing teams in GCC countries. I also led an outsourcing knowledge transfer project to India as a Business Matter Expert.
