Ismelvis DJ Senen Valiente
@ismelvisdjsenenvalie
Results-driven fraud prevention analyst with a medical background.
United StatesWhat I'm looking for
As a results-driven and customer-focused professional, I have a strong background in customer service and fraud analysis, with a proven track record of achieving high customer satisfaction scores. My experience as a Fraud Prevention Analyst at Osiris Trading has equipped me with the skills to monitor real-time transactions, identify fraudulent activities, and resolve customer issues efficiently. I am fluent in both Spanish and English, allowing me to communicate effectively with diverse clientele.
My medical background, with a Doctor in Medicine degree from the Medical Sciences University of Santiago de Cuba, complements my analytical skills, enabling me to approach problems with a unique perspective. I have successfully handled numerous high-risk transactions and developed standard operating procedures to streamline processes. My commitment to integrity and attention to detail has been instrumental in my ability to identify fraud trends and recommend effective anti-fraud measures.
Experience
Work history, roles, and key accomplishments
Fraud Prevention Analyst
Osiris Trading (BETWAY)
Jul 2021 - Jan 2024 (2 years 6 months)
As a Fraud Prevention Analyst, monitored real-time transactions to identify high-risk activities, resolved customer issues, and generated reports on suspicious activities. Promoted to 2nd in command of Team Leader, successfully handling complex fraud cases and improving anti-fraud processes.
Spanish Contact Centre Agent
Osiris Trading (BETWAY)
Jul 2018 - Jul 2021 (2 years 11 months)
Provided exceptional customer service through various channels, achieving high satisfaction scores and ensuring first-contact resolution. Collaborated with team members to enhance service quality and player retention.
Medical Resident
General Hospital Juan Bruno Zayas
Mar 2013 - Jan 2017 (3 years 10 months)
Gained hands-on experience in patient care, diagnosis, and treatment during residency. Developed a strong foundation in internal medicine through practical training in various medical settings.
Education
Degrees, certifications, and relevant coursework
Provincial Hospital Saturnino Lora Torres
Medical Resident, Medicine
2013 - 2016
Participated in residency training, focusing on patient diagnosis and treatment in a clinical setting.
General Hospital Juan Bruno Zayas
Medical Resident, Medicine
2013 - 2016
Completed medical residency, gaining valuable experience in patient care and internal medicine.
Medical Sciences University of Santiago de Cuba
Doctor in Medicine, Medicine
2008 - 2013
Completed a Doctor in Medicine Degree, gaining extensive knowledge in medical practices, patient care, diagnosis, and treatment.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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