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Ishmael Gaines

@ishmaelgaines

Dedicated retail professional with strong customer service skills.

United States

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

My name is Ishmael Gaines, and I am a dedicated retail professional with a strong background in customer service and operations management. I graduated high school early at the age of 16 and pursued further education at Broward Community College, where I developed a solid foundation in business and finance. My diverse work experience has equipped me with the skills necessary to excel in fast-paced environments.

Throughout my career, I have held various roles in retail and customer service, including positions at Costco, Chase Bank, and Burger King. My responsibilities have ranged from cash handling and inventory management to team leadership and customer engagement. I take pride in my ability to create positive experiences for customers while ensuring operational efficiency. My time at Previti Pizza, where I interacted with hundreds of customers daily, further honed my communication skills and reinforced my passion for providing exceptional service.

I am currently exploring opportunities in New York to build a stronger work portfolio and continue my professional growth. I am eager to bring my experience and dedication to a new team, where I can contribute to creating a positive and productive work environment.

Experience

Work history, roles, and key accomplishments

FD

Deli Associate and Janitor

Fresh Direct

Jan 2021 - Dec 2022 (1 year 11 months)

Worked in the deli department, ensuring meats and cheeses were cut to correct weights and properly wrapped, and cleaned the deli machine daily. Also performed janitorial duties, including dusting, sweeping, mopping, cleaning bathrooms, and managing garbage disposal using a compactor.

PP

Cashier and Cleaner

Previti Pizza

Jan 2020 - Dec 2020 (11 months)

Provided customer service to a high volume of daily customers in a busy environment, enhancing communication and customer service skills. Performed extensive cleaning and sanitization duties, learned pizza making, and managed phone orders and inventory.

BK

Restaurant Manager

Burger King

Jan 2018 - Dec 2019 (1 year 11 months)

Managed all store operations, including inventory, staff scheduling, and payroll processing. Ensured the store was stocked with food, drinks, and cleaning supplies, maintaining accountability for all items and financial transactions.

SS

Deli, Cashier, and Bakery Associate

Stop and Shop

Jan 2017 - Dec 2018 (1 year 11 months)

Focused on suggestive selling across all roles, ensuring areas were clean and ready for customer service in the deli. Prepared bakery items like cookies and cakes, ensuring presentation was appealing, and handled cash and customer greetings as a cashier.

CB

Bank Teller

Chase Bank

Jan 2016 - Dec 2017 (1 year 11 months)

Managed cash handling and accessed client personal information while assisting customers. Supported the accountant by scheduling client appointments for account openings, issue resolution, or information requests.

CO

Front End and Back End Associate

Costco

Jan 2015 - Dec 2017 (2 years 11 months)

Handled cash and assisted customers with their needs, taking responsibility for providing the best customer experience. Managed inventory, unloaded and loaded trucks onto pallets or shelves in the back end.

Education

Degrees, certifications, and relevant coursework

CS

CHARLES W FLANAGAN High School

High School Diploma, High School Studies

0

Grade: 3.4 GPA

Graduated from high school early at the age of 16. Achieved a GPA of 3.4 upon graduation.

Broward Community College logoBC

Broward Community College

0

Completed two years of study at the college. Focused on general coursework during this period.

University Central Florida logoUF

University Central Florida

Business and Finance

0

Completed two years of coursework focusing on business and finance. Studied core concepts in these fields.

Tech stack

Software and tools used professionally

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Ishmael Gaines - Deli Associate and Janitor - Fresh Direct | Himalayas