Ishita Batra
@ishitabatra
I lead AI-enabled enterprise transformation, customer growth, and technology strategy across healthcare SaaS.
IndiaWhat I'm looking for
At Innovaccer, I lead customer strategy and transformation across 80+ US health systems and a $180M+ customer ARR portfolio, sustaining 115% NRR through adoption, value realization, and growth strategies.
I've recovered $5M in at-risk customer revenue through churn-winback work and generated a $20M+ pipeline by launching a cross-functional growth model for the CMS Access partnership. I also advise executive stakeholders on AI-enabled workflow transformation and scalable adoption.
Previously, I led cloud optimization, platform modernization, and database reliability initiatives that delivered $1M+ in recurring annual savings, reduced Elasticsearch infrastructure by 50%+, and lowered platform incidents across 100+ customer environments.
Experience
Work history, roles, and key accomplishments
Lead enterprise customer transformation across 80+ US health systems, influencing a $180M+ customer ARR portfolio and sustaining 115% NRR. Recovered $5M in at-risk revenue and generated a $20M+ revenue pipeline through strategic partnerships.
Lead, Technical Program Management & Platform Reliability
May 2024 - Sep 2025 (1 year 4 months)
Led enterprise cloud optimization and architectural modernization, generating $1M+ in annual infrastructure savings. Reduced Elasticsearch footprint by 50%+ and improved database reliability across 100+ customer environments.
Led critical database modernization via RDS Graviton migration, unlocking $200K in infrastructure savings. Delivered RDS version upgrades with zero downtime across 100+ database clusters.
Supported AWS cloud infrastructure reliability for Innovaccer's healthcare platform, establishing technical foundations for subsequent platform modernization and transformation initiatives.
Education
Degrees, certifications, and relevant coursework
Jaypee Institute of Information Technology
Bachelor of Technology, Information Technology
2018 - 2022
Bachelor of Technology in Information Technology from Jaypee Institute of Information Technology, completed in 2022.
McKinsey & Company
McKinsey Forward, Problem-solving, cross-functional collaboration & leadership
Completed the McKinsey Forward program in July 2025, focusing on problem-solving, cross-functional collaboration, and leadership.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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