Open to opportunities

isha makwana

@ishamakwana

Message

I turn customer and business data into actionable dashboards and insights.

India

Message

What I'm looking for

I'm looking for a data-focused role where I can use Python, SQL, Power BI, and Excel to build useful dashboards, analyze business trends, and support data-backed decisions while continuing to grow with experienced analysts.

I've supported Gemcommerce customers through 80–100+ daily Intercom interactions while maintaining CSAT above 95%, and analyzed 5,000+ customer records to uncover recurring issues and improve support processes.

At Intallia24, I cleaned and transformed datasets, refined metrics with senior analysts, and helped build an interactive Power BI insurance dashboard. Through projects in insurance, sovereign debt, and airline revenue, I've used Python, SQL, Power BI, and Excel to build analyses that surface KPIs, trends, risks, and revenue opportunities.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Gemcommerce

Dec 2025 - Apr 2026 (4 months)

Managed and resolved 80-100+ customer interactions daily via Intercom, maintaining a CSAT score above 95%. Analyzed customer behavior and support tickets from 5,000+ records to identify recurring issues and recommend process improvements.

Intercom Excel Shopify Customer Support Data Analysis KPI Tracking Root Cause Analysis

Data Analyst Intern

Intallia24

Jun 2025 - Sep 2025 (3 months)

Cleaned and transformed large datasets, documenting logic for reproducible analysis. Collaborated with senior analysts to refine metrics and improve dashboard usability, supporting the design of an interactive Power BI insurance analytics dashboard.

Data Cleaning data transformation Power BI Data Visualization Collaboration Dashboard Design