At Vision Village Pvt. Ltd., I manage client communications across email, phone, and Tidio live chat, and coordinate meetings and follow-ups. I also engage with inbound and outbound leads and help address client requirements with internal teams.
At Ibex, I handled high-priority customer issues as a Tier 2 Escalation Manager and provided process guidance as a Subject Matter Expert. I maintained a 92–95% CSAT score as a Customer Support Executive and supported onboarding and mentoring for new agents.
At Senarios, I generated and qualified leads through outbound outreach and market research, maintaining CRM records with a 90%+ lead data accuracy rate. I’m studying for a Bachelor’s in Artificial Intelligence at Information Technology University.
