Irina Keis
@irinakeis
AI/Data Operations Specialist improving speech and image models through data annotation.
What I'm looking for
I’m an AI/Data Operations Specialist who builds reliable ML inputs—training datasets, labels, and evaluation loops—to improve speech, image, and text recognition outcomes. I also run an Etsy-based e-commerce store, handling SEO-optimized listings, market research, analytics, and customer communication to keep operations sharp and data-driven.
At Microsoft in Lisbon, I worked as an AI Data Annotation Coordinator, training NLP LLMs on labeled speech signals and images to enable products that recognize new, unseen inputs. I contributed to Azure Machine Learning via prompt extraction flow improvements, helped advance predictive analytics across 11,000+ organizations in 2023, and moderated personal business data and harmful content under strict Microsoft 365 Information Protection and worldwide safety regulations.
Before that, I supported Expedia/Hotels.com as Customer Support Rep, resolving booking issues, troubleshooting flows, and identifying recurring customer patterns. I also spent 3+ years as a Content Manager & SEO Editor across 3 companies—recruiting and managing freelance writers, standardizing content guidelines/templates, and coordinating multilingual production through CMS publication.
My projects connect operations with applied ML: I automated invoice parsing using Google Cloud Document AI (invoice field annotation with an F1 score of 0.93), built AI-driven financial reporting automation as a Business Analyst & Product Owner, and delivered “My Feedback Coach” for the Microsoft Global Hackathon by preparing data, developing and evaluating models in Azure Machine Learning, designing prompt strategies with Azure OpenAI, and deploying an endpoint in Azure ML—earning “2023 Award Winner.”
Experience
Work history, roles, and key accomplishments
Founded and manages an Etsy-based e-commerce store providing speech, image, and text training datasets for machine learning models. Oversaw image classification and tagging workflows, SEO-optimized listings, analytics, inventory tracking, and prompt-based data structuring using Azure OpenAI tools.
Contributed to 6 presales initiatives by supporting RFP/RFI responses for banking and financial institution modernization. Coordinated cross-functional workstreams to prepare proposals and manage bid planning, stakeholder communication, proposal structuring, and submission management.
Developed an NLP model using Google Cloud Document AI to automate invoice parsing and annotate PDF fields across multiple suppliers. Achieved an F1 score of 0.93 and integrated the solution into n8n automation to improve speed and accuracy of financial data extraction.
AI Financial Reporting Solution
TM Roco
Jan 2025 - Feb 2025 (1 month)
Led development of an AI-driven solution to automate financial reporting, reducing errors and improving resource allocation. As Product Owner, defined scope, gathered requirements, assembled the development team, and coordinated solution streamlining with partial AI integration.
Coordinated training and validation of speech and image recognition datasets, enabling models to generalize to new, unseen inputs. Improved Azure OpenAI/ChatGPT predictive model behavior for 11,000+ organizations and supported moderation workflows aligned with Microsoft security and governance requirements.
Supported the Expedia/Hotels.com project by resolving booking issues, handling sales, and troubleshooting customer flows. Identified recurring customer patterns to improve issue handling and resolution processes.
Education
Degrees, certifications, and relevant coursework
Nova IMS (in partnership with Microsoft)
Postgraduate Degree, Data Science and Enterprise Analytics
2023 - 2024
Completed a Postgraduate degree in Data Science and Enterprise Analytics at Nova IMS in partnership with Microsoft from 2023 to 2024.
Chernihiv Polytechnic National University
Master’s Degree in Accounting, Accounting
2005 - 2011
Completed a Master’s degree in Accounting at Chernihiv Polytechnic National University from 2005 to 2011.
Availability
Location
Authorized to work in
Website
etsy.com/shop/SHOKOTUAPortfolio
etsy.com/shop/SHOKOTUASocial media
Job categories
Skills
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