Taiwo User
@ireti-taiwo
Customer support and case management professional focused on empathetic, compliant problem resolution.
BrazilWhat I'm looking for
I’m a customer support and case management professional with over two years’ experience supporting users and customers in high-volume, regulated, and fast-paced environments. I’m known for clear written communication, calm problem-solving, and empathetic handling of complex or sensitive issues, with strong experience in escalation workflows, dispute/complaint handling, and maintaining GDPR-compliant records.
In my most recent role as a Work Coach at the Department for Work and Pensions, I tailored coaching to a diverse caseload, used DWP policy and individual circumstances to make fair, evidence-based decisions, and communicated outcomes clearly—while escalating safeguarding concerns appropriately. Previously at Wescot Credit Services and Journeycall Ltd, I resolved account issues through inbound and outbound support, documented interactions in company systems, and ensured full compliance with industry regulations and data protection standards; I also trained and mentored new team members. Earlier in my career as a Geologist, I analysed site operations using data and delivered progress reports, which sharpened my ability to identify trends and improve decisions through evidence.
Experience
Work history, roles, and key accomplishments
Coached a diverse caseload into sustainable employment, training, or access to benefits by interpreting DWP policy and applying evidence-based judgment. Communicated empathetic outcomes, escalated safeguarding concerns, tracked progress through case management, and maintained GDPR-compliant records.
Customer Consultant
Wescot Credit Services
Nov 2024 - May 2025 (6 months)
Provided inbound and outbound customer support to resolve account issues and disputes, including escalation of complex cases. Delivered tailored repayment options, ensured compliance with regulations and data protection, and accurately logged customer outcomes in company systems.
Customer Service Advisor
Journeycall Ltd
Oct 2023 - Nov 2024 (1 year 1 month)
Handled customer requests and process payments over the phone, documenting interactions accurately to support service continuity. Resolved customer inquiries while meeting performance targets, and supported team improvement by training and mentoring new members.
Geologist
Mineral Resources Development Agency
Nov 2020 - Sep 2022 (1 year 10 months)
Engaged investors, host communities, and stakeholders to capture requirements and concerns related to mining operations. Monitored and analyzed site operations, delivered progress reports, and supported stakeholder education through seminars and sensitization programs while identifying opportunities to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
University of Hull
Master of Science, Flood Risk Management
2022 - 2023
Completed a Master of Science in Flood Risk Management at the University of Hull from 2022 to 2023.
University of Ibadan
Master of Science, Geology (Geochemistry)
2017 - 2019
Completed a Master of Science in Geology (Geochemistry) at the University of Ibadan from 2017 to 2019.
Universidade Estadual de Campinas
Phd , Geography
2026 -
Osun State University
Bachelor of Science (Honours), Geology
2010 - 2015
Completed a B.Sc. (Hons) in Geology at Osun State University from 2010 to 2015.
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
Interested in hiring Taiwo?
You can contact Taiwo and 90k+ other talented remote workers on Himalayas.
Message TaiwoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
