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Irene OtienoIO
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Irene Otieno

@ireneotieno

Registered Nurse, HIPAA-certified Medical VA & BBA graduate skilled in patient coordination,telehealth,customer support,scheduling n healthcare admin.

Kenya
Message

What I'm looking for

I'm looking for clinical operations support, prior authorization, insurance workflow management, or patient coordination roles with healthcare organizations, telehealth practices, or private clinics.

I support healthcare teams by managing clinical documentation, insurance workflows, patient coordination, and remote administrative processes.

Through The MedVA Launchpad, I drafted referral letters, insurance authorizations, and patient correspondence while building hands-on capability in EHR management, intake, scheduling, billing procedures, pharmacy coordination, and HIPAA-compliant remote support.

During nursing rotations at MP Shah, AKUH, Gertrude's Children's Hospital, MNTRH, Kiambu, and Westlands Sub-County facilities, I delivered supervised care across medical-surgical, pediatrics, emergency, maternity, psychiatry, and community health settings. I maintained accurate patient records, supported triage and maternal-child health clinics, and applied therapeutic communication and patient monitoring.

I've also provided home health care for chronic conditions and supported operations at Dobo Systems, where I coordinated schedules, documents, stakeholders, project deadlines, and digital systems. I bring nursing-informed clinical understanding and business-focused organization to reduce administrative burden and prevent care delays.

Experience

Work history, roles, and key accomplishments

MW

Student Nurse — Kenya Registered Community Health Nursing Diploma | 2023 – 2026

MP Shah | AKUH | Gertrude's Children's Hospital | MNTRH | Kiambu | W

Jun 2023 - Mar 2026 (2 years 9 months)

Departments covered:
Medical-Surgical • Pediatrics • Newborn Unit (NBU) • Psychiatry • Gynecology • Casualty/Emergency • Maternity & Midwifery • MCH • Outpatient • Special Senses • Rural & Community Health

Key competencies demonstrated:

Delivered safe, quality nursing care across various clinical departments in six accredited Nairobi hospitals, demonstrating adaptability across diverse healthc

The MedVA Launchpad logoTL

Medical Virtual Assistant

Sep 2025 - Nov 2025 (2 months)

Drafted referral letters, insurance authorizations, and patient correspondence as part of clinical documentation workflows.
Completed an intensive 6-week hands-on simulation training program specializing in medical virtual assistance for remote healthcare support


Mastered Electronic Health Record (EHR) systems management and accurate patient data organization

Developed expertise in medical app

Home Health Care logoHC

Home Health Care Provider | Nairobi, Kenya | 2024- 2025

Jan 2024 - Feb 2025 (1 year 1 month)

Stabilized hypertensive emergency through rapid monitoring and intervention, preventing escalation to end‑organ damage.
Optimized diabetic care with glucose checks and insulin therapy, achieving controlled blood sugar within 48 hours.
Improved patient adherence via tailored education on medication use, diet, and insulin administration, reducing risk of readmission.
Enhanced safety monitoring by co

Dobo Systems logoDS

Virtual Assistant

Jul 2023 - Apr 2024 (9 months)

Office & Operations Support
Managed day-to-day administrative tasks: scheduling, correspondence, document handling
Maintained digital filing systems and team calendars using Google Workspace or Microsoft Office
Coordinated meetings, workshops, and product demos with internal and external stakeholders
Handled procurement of office supplies, tech equipment, and vendor communications

Project Coordin

Education

Degrees, certifications, and relevant coursework

GR

Gertrude's Institute of Child Health and Research

Diploma in Nursing, Nursing

2023 - 2026

Registered Nurse with comprehensive training in general nursing, adult nursing, community health, midwifery, paediatrics, and psychiatry. Rotations in multidisciplinary settings enhanced hands-on patient care, documentation, and health promotion expertise.

GR

Gertrude's Institute Of Child Health Research

Diploma in Nursing, (KRCHN)

2023 - 2026

Registered Nurse with comprehensive training in general nursing,adult nursing, community health, midwifery, paediatric, and psychiatry. Rotation in multidisciplinary settings have enhanced hands-on patient care, documentation, and health promotion expertise. Dedicated to bridging compassionate care with systems thinking through outreach, education, and advocacy.

UB

University of Eastern Africa Baraton

Bachelor's degree, Business Administration, management option

2012 - 2016

Tech stack

Software and tools used professionally

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