Open to opportunities

Irene Munywoki

@irenemunywoki1

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Data annotator and customer support specialist with 4+ years in AI training.

Kenya

Message

What I'm looking for

I seek remote or hybrid roles in AI data annotation or customer support where I can apply precise labeling, QA, and collaborative skills while growing in AI/ML project responsibilities.

I am a detail-oriented data annotator and customer support specialist with over four years of combined experience in AI training, data labeling, and client service. I have labeled and curated diverse datasets (text, image, audio, video, 3D LiDAR, DICOM), applied quality assurance to maintain guideline compliance, and used Excel and annotation platforms to manage and refine datasets.

I bring strong IT and communication skills demonstrated across remote and on-site roles, including customer care, telesales, and public communications. I consistently meet accuracy and productivity targets, collaborate effectively with global teams, and balance operational precision with empathetic client support.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Micro 1

Jan 2025 - Present (8 months)

Annotate large-scale video, image, and document datasets to meet project guidelines, collaborating with global teams to achieve accuracy and productivity targets.

Annotating Excel QA Data Labeling Remote Collaboration

AI Trainer & Data Annotator

Freelancer

Jan 2020 - Dec 2024 (4 years 11 months)

Labeled and curated diverse text, image, and audio datasets for multiple AI projects, ensuring linguistic and semantic accuracy and performing QA to maintain guideline compliance.

Data Curation Quality Assurance Remote Work

Customer Care & Telesales Agent

Techno Brain

Oct 2020 - Oct 2021 (1 year)

Reconnected dormant Zuku Fiber clients, generated new leads via research and cold calling, and consistently exceeded sales targets through persuasive communication.

Telesales Lead Generation Cold Calling Customer Retention CRM Communication Sales Targets Research

Customer Service Representative

Horizon Contact Centre

Jan 2018 - Jul 2020 (2 years 6 months)

Supported MultiChoice Kenya customers via calls and email, resolving inquiries, billing issues, and complaints while maintaining accurate account records.

Customer Support Email Support Account Updates Multichannel Support Communication

Communication Assistant

Ministry of Lands, Makueni County

Jan 2017 - Dec 2017 (11 months)

Assisted in online mapping of county projects, produced PR materials and reports for community forums, and drafted and proofread official correspondence.

Communication Report Writing Proofreading Community Engagement Documentation

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor of Arts and Social Sciences with IT, Social Sciences with Information Technology

Completed a Bachelor of Arts and Social Sciences with IT, focusing on interdisciplinary social science subjects combined with information technology coursework.