Belinda Betty
@belindabetty
Bilingual professional skilled in annotation, data mapping, and customer service.
What I'm looking for
I am a bilingual professional with experience in annotation and data mapping, call center operations, and retail sales. Since August 2023 I have focused on machine learning–related tasks at Digital Divide Data, gaining practical experience in annotation and data mapping tools and workflows.
I previously completed a short-term contract as a call center agent where I used CRM systems and Cisco tools (Jabber, Finesse) and worked as a sales marketer at a wholesale retailer, strengthening my communication, time-management, and interpersonal skills.
I completed an employability programme that improved my technical skills in Word and Excel, boosted my typing and annotation abilities, and developed soft skills such as goal setting, self-awareness, communication, and SWOT analysis. I bring leadership, management, and strong business ethics to a role where I can grow professionally and contribute to team goals.
Experience
Work history, roles, and key accomplishments
Data Annotation Specialist
Digital Divide Data
Aug 2023 - Present (2 years 6 months)
Performed annotation and data mapping for machine learning projects, ensuring high-quality labeled datasets to support model training and evaluation.
Call Center Agent
CCI
Handled inbound/outbound customer calls and account inquiries, using CRM and Cisco tools to resolve issues and maintain service levels over a six-month contract.
Sales Marketer
Wholesale Retailer
Drove in-store sales and customer engagement at a wholesale retail location in Embakasi, contributing to daily sales targets and merchandising activities.
Education
Degrees, certifications, and relevant coursework
Employability Programme (short course)
Certificate (short course), Employability / Computer Skills
2022 - 2022
Completed a short employability programme from 13 July 2022 to 5 August 2022 covering Word, Excel, annotation, typing, and soft skills.
Kenya Certificate of Secondary Education (KCSE)
Kenya Certificate of Secondary Education, General Secondary Education
2018 - 2022
Completed the Kenya Certificate of Secondary Education (KCSE) program from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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