Open to opportunities

Belinda Betty

@belindabetty

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Bilingual professional skilled in annotation, data mapping, and customer service.

Kenya

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What I'm looking for

I am seeking a role in data annotation, data mapping, or customer support where I can apply technical annotation skills, CRM experience, and strong communication to support team goals and grow professionally.

I am a bilingual professional with experience in annotation and data mapping, call center operations, and retail sales. Since August 2023 I have focused on machine learning–related tasks at Digital Divide Data, gaining practical experience in annotation and data mapping tools and workflows.

I previously completed a short-term contract as a call center agent where I used CRM systems and Cisco tools (Jabber, Finesse) and worked as a sales marketer at a wholesale retailer, strengthening my communication, time-management, and interpersonal skills.

I completed an employability programme that improved my technical skills in Word and Excel, boosted my typing and annotation abilities, and developed soft skills such as goal setting, self-awareness, communication, and SWOT analysis. I bring leadership, management, and strong business ethics to a role where I can grow professionally and contribute to team goals.

Experience

Work history, roles, and key accomplishments

Current

Data Annotation Specialist

Current

Digital Divide Data

Aug 2023 - Present (2 years 6 months)

Performed annotation and data mapping for machine learning projects, ensuring high-quality labeled datasets to support model training and evaluation.

Data Annotation Data Mapping Machine Learning Quality Assurance Excel Attention To Detail Data Entry

Call Center Agent

CCI

Handled inbound/outbound customer calls and account inquiries, using CRM and Cisco tools to resolve issues and maintain service levels over a six-month contract.

CRM Cisco Finesse Customer Service Communication Problem Solving

Sales Marketer

Wholesale Retailer

Drove in-store sales and customer engagement at a wholesale retail location in Embakasi, contributing to daily sales targets and merchandising activities.