Irene Mbatha

Played a pivotal role in developing and implementing coding infrastructure for treasury bills and bonds bidding processes, enhancing system efficiency and accuracy. Implemented advanced features like real-time transaction processing and statement generation, utilizing Figma for system architecture visualization. Spearheaded the development of comprehensive Business Requirement Documents (BRDs) and

Managed inbound and outbound calls for Diaspora customers, successfully resolving 95% of customer inquiries and complaints. Actively engaged in upselling and cross-selling banking products to international clients. Demonstrated strong customer service and communication skills in a fast-paced banking environment.

Processed an average of 200 client transactions daily, including cash withdrawals, deposits, and money transfers, while ensuring the security of all transactions and cash supply. Maintained accurate records and ensured compliance with KYC and AML processes for all account openings. Prepared comprehensive reports for both external and internal audits.

Organized and facilitated meeting sessions with teachers in various schools to discuss student progress and concerns. Provided essential guidance, motivation, and emotional support, serving as a positive role model for students. Assisted students in exploring career paths and setting achievable goals for their future aspirations.

Grade: Second Class Honors, Upper Division

Focused on the study of chemical processes within living organisms and the molecular basis of biological activity. Gained expertise in areas such as genetics, cell biology, and bioinformatics.