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Irene Cabrera

@irenecabrera

Consultative B2C sales advisor at 1callcenter, converting resale inquiries into personalized solutions and customer loyalty.

Venezuela

Message

At 1callcenter, I handled resale inquiries using consultative sales and cross-selling to recommend personalized solutions. I also addressed complex complaints and objections, helping turn negative experiences into customer retention and brand loyalty.

At Utel Universidad, I matched prospective students with study plans based on their goals and guided them from first digital contact through enrollment. I also promoted programs through webinars and information sessions, and used VICIDIAL and INCONCERT for B2C follow-up.

Experience

Work history, roles, and key accomplishments

Asesora Comercial de Resales

1callcenter

Nov 2024 - Jul 2026 (1 year 8 months)

Managed resales and conversion through consultative selling and cross-selling techniques, diagnosing pain points to offer personalized solutions. Handled complaints, doubts, and complex objections, transforming negative experiences into retention and brand loyalty.

Cross Selling Consultative Selling Customer Service Data Entry Google Maps Sales Metrics

Promotor Académico

Utel Universidad

Aug 2022 - Aug 2024 (2 years)

Identified educational goals and individual needs of applicants to recommend personalized study plans. Managed students from first digital contact to formal enrollment, ensuring successful onboarding.

CRM VICIdial InConcert B2C Sales Webinars Student onboarding

Profesor de Inglés

Unidad Educativa Capitán Moroni

Mar 2019 - Sep 2021 (2 years 6 months)

Planned curricular content adapted for initial, primary, and secondary levels. Implemented digital tools and technology-based methodologies to enhance interactive learning, communication, and collaboration.

Curriculum Planning Edtech Interactive Learning Communication Skills Collaboration