Open to opportunities

Ina Marie Galan

@inamariegalan

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Creative social media manager with expertise in digital marketing.

Philippines

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What I'm looking for

I am looking for a dynamic role that fosters creativity and innovation, where I can contribute to impactful marketing strategies and grow within a supportive team environment.

I am a creative and resourceful professional with over 5 years of experience in social media management, customer service, and e-commerce operations. My journey has been marked by a proven ability to boost brand presence and manage digital content effectively. I have crafted tailored content calendars and produced original visuals that engage audiences across various platforms, ensuring a consistent and compelling digital presence.

In my current role as a Social Media Manager at CroydonTravel, I have successfully tracked performance metrics to optimize our marketing strategies and enhance customer engagement. My previous experiences have equipped me with the skills to handle customer inquiries and manage product listings on platforms like Shopify and Odoo. I am passionate about leveraging my strategic marketing and tech-savvy skills to contribute to a forward-thinking company in the travel or digital commerce sectors.

Experience

Work history, roles, and key accomplishments

Social Media Manager

CroydonTravel

Sep 2024 - Present (9 months)

Created and managed content calendars for consistent digital presence, crafting tailored captions and posts to boost engagement across platforms. Produced original visuals, graphics, and promotional videos while tracking performance metrics to optimize strategy.

Social Media Management Content Creation Video Editing Digital Marketing Performance Tracking

Claims Manager

WNS

Oct 2019 - Present (5 years 8 months)

Managed insurance claims for vehicle-related incidents, investigating fault assessments to determine claim validity and insurance coverage. Provided timely claim updates and decisions to customers with clarity and empathy, coordinating and booking towing services and arranging vehicle repair services.

Claims Management Customer Service Insurance Towing Coordination Vehicle Repair Services

Education

Degrees, certifications, and relevant coursework

SAN PEDRO TECHNOLOGICAL INSTITUTE

Certificate, Office IT

Completed a certificate program focused on Office IT, gaining proficiency in Microsoft Office Suite and Google Suite applications. Developed essential skills for office productivity and digital document management.

CAVITE STATE UNIVERSITY

Bachelor of Arts, International Studies

Majored in European Studies within the International Studies program, gaining a comprehensive understanding of European history, politics, and culture. Developed strong research, analytical, and communication skills applicable to global contexts.