Open to opportunities

Inah User

@inahuser

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Detail-oriented customer service associate with over seven years of experience.

Kenya

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What I'm looking for

I am looking for a role that values customer insights and fosters community empowerment.

I am a detail-oriented and adaptable Customer Service Associate and Administrative Professional with over seven years of experience providing top-tier support across various channels. My expertise lies in administrative coordination, social media management, and community advocacy. I am proficient in CRM tools such as Zendesk, Gorgias, Freshdesk, Salesforce, Hubstaff, ClickUp, and Notion, which I leverage to ensure efficient ticket resolution and excellent customer experiences.

Throughout my career, I have contributed to significant milestones, including a 30% company growth at TalentPop and achieving a 95% customer satisfaction rating while reducing response times by 30%. My passion for empowering communities drives my commitment to improving processes based on customer insights. I thrive in fast-paced environments and am dedicated to delivering high-quality support while fostering long-term customer loyalty.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

SocialDiscoveryGroup

Jan 2022 - Jan 2025 (3 years)

Delivered exceptional multichannel customer support via email, live chat, and phone, consistently achieving a 70% customer satisfaction rating. Mastered CRM tools, including Zendesk, Gorgias, Freshdesk, and Salesforce, to manage customer interactions and ensure seamless ticket resolution.

Zendesk Gorgias Freshdesk Salesforce Slack Zoom Customer Support Workflow Optimization

Customer Service Agent

HalisiLabs

Jan 2020 - Dec 2022 (2 years 11 months)

Provided high-quality customer support by efficiently handling inquiries, complaints, and order management, ensuring exceptional engagement and satisfaction. Specialized in troubleshooting e-commerce issues on Shopify, resolving technical challenges for customers and improving resolution rates.

Zendesk Salesforce Shopify Hubstaff Customer Retention Data Analysis

Administrative Assistant

TalentPop

Jan 2019 - Dec 2020 (1 year 11 months)

Provided comprehensive administrative support, managing executive calendars, scheduling meetings, and coordinating tasks to enhance team productivity. Created and scheduled engaging social media content across platforms to boost online presence and support marketing initiatives, contributing to a 30% company growth milestone.

Salesforce Social Media Management Administrative Support Data Entry Calendar Management Project Coordination

Stenographer

AbbyStenography Services

Jan 2018 - Dec 2018 (11 months)

Delivered 100% accurate transcripts for legal proceedings, official records, and high-stakes meetings, ensuring precision and reliability. Mastered real-time transcription under strict deadlines, maintaining exceptional attention to detail.

Transcription Legal Documentation Attention To Detail Time Management Multitasking Written Communication

Social Worker

The Center of Study for Adolescents

Jan 2018 - Dec 2018 (11 months)

Provided counseling and crisis intervention, supporting individuals and families with a focus on empowering teenage girls through reproductive health education. Conducted workshops and one-on-one sessions on menstrual health, contraception, and rights awareness, fostering confidence and knowledge among young women.

Counseling Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Egerton University

Bachelor of Arts, Sociology and Philosophy

Graduated with a Bachelor of Arts in Sociology and Philosophy. This program provided a strong foundation in understanding societal structures, human behavior, and ethical frameworks.