At Chat Home Base, I resolved up to 500 live customer chat interactions daily across enterprise platforms, sustaining high resolution and customer satisfaction rates. I used CRM and live-chat tools to accelerate ticket resolution and support a consistent customer experience.
As a freelance online English teacher, I delivered lessons to learners aged 6–14 across multiple countries and logged 2,500+ instructional hours. I used storytelling, games, and reward-based methods to build speaking confidence in shy and beginner learners.
As a self-employed freelance graphic designer, I created social media graphics, brand materials, and digital illustrations for clients. My tools included CorelDRAW, Adobe Photoshop Express, PicsArt, and PixelLab.
My background includes a B.Sc. in Industrial Mathematics and training in AI, including IBM SkillsBuild's AI Fluency Pathway and CodeSignal's Generative AI for Everyone. I also hold a 120-Hour TEFL Certificate focused on young learners and online teaching.
