Open to opportunities

Ilona Kasianova

@ilonakasianova

Message

Logistics and e-commerce coordinator optimizing operations and customer experience.

Canada

Message

What I'm looking for

I seek a role where I can improve operational efficiency, manage e-commerce and logistics end-to-end, collaborate cross-functionally, and grow into broader supply chain responsibilities within a customer-focused team.

I am a logistics and online sales professional with hands-on experience in freight, transportation, dropshipping, and customer service across wholesale import/export operations.

I manage order processing, maintain customer and product databases, coordinate with suppliers and carriers, and support warehouse operations to ensure accurate, timely deliveries.

My roles have delivered measurable improvements: reduced damage claims, increased customer satisfaction, improved storage efficiency, and high first-contact resolution and customer satisfaction rates.

I hold a Postgraduate Certificate in Global Business Management and multiple certifications in procurement, supply chain, and operations management, and I bring strong administrative, inventory, and project management skills to support growth-focused teams.

Experience

Work history, roles, and key accomplishments

Current

Administrative Sales Assistant

Current

Trademark Industries Inc.

Jul 2025 - Present (7 months)

Manage online sales channels and dropshipping operations, processing orders, maintaining product/customer databases, and coordinating shipments to ensure timely delivery and optimized online performance.

Order Processing CRM Dropshipping Sales Reporting

Customer Service Representative

Highlight Motor Freight Inc

Mar 2025 - Jun 2025 (3 months)

Handled inbound customer support for the Eastern region, booked freight delivery appointments, resolved billing and order issues with a 90% first-contact resolution and reduced repeat enquiries by 25%.

Customer Service CRM Scheduling Escalation Management Compliance

Logistics Coordinator Intern

The Great White North Movers Canada Inc

Dec 2023 - Dec 2024 (1 year)

Coordinated packing, loading and transportation operations, improved warehouse organization and reduced damage claims by 10% while increasing service ratings by 20%.

Logistics Coordination Inventory Management Transportation Planning Quality Control Scheduling

Crew Manager

Epsilon Maritime Services LTD

Jul 2021 - Aug 2023 (2 years 1 month)

Managed crew documentation, visas and travel arrangements, coordinated crew changes with international offices, and collaborated on finance audits to ensure regulatory compliance and clean audit reports.

Crew Management Travel Coordination Visa Processing Compliance Audit Support

Inspector on Marine Staff

Epsilon Maritime Services LTD

Jul 2021 - Jan 2022 (6 months)

Maintained seafarer records and correspondence, managed maritime certification copies, and supported HR recruiting and training coordination for vessel crew operations.

Data Entry Records Management Administrative Support training coordination

Education

Degrees, certifications, and relevant coursework

Humber Polytechnic

Postgraduate Certificate, Global Business Management

2023 - 2024

Completed a Postgraduate Certificate in Global Business Management focusing on international business practices and management principles from September 2023 to December 2024.