IUIke Clement User
@ikeclementuser
Results-driven Customer Support Specialist with a focus on revenue growth.
NigeriaWhat I'm looking for
I am a results-driven Customer Support Specialist with over 4 years of experience transforming client relationships into revenue drivers in B2B environments. My expertise lies in AI-enhanced support workflows, process automation, and cross-cultural relationship management. I consistently deliver exceptional customer satisfaction, achieving over 95% CSAT scores while effectively reducing operational costs and accelerating business growth.
Throughout my career, I have successfully accelerated contract renewals by 15% and contributed to retaining over $180K in revenue through strategic upselling and relationship management. My role at PJEK Enterprise involved engineering CRM workflow optimizations that reduced case resolution time by 20%, while my experience at AQuity Solutions allowed me to streamline clinical workflows, significantly reducing administrative burdens. I am passionate about leveraging data analytics and innovative solutions to enhance customer experiences and drive organizational success.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist & Business Development Representative
PJEK Enterprise
Jul 2024 - Present (1 year 1 month)
Accelerated contract renewals by 15% through strategic upselling and relationship management, contributing $180K+ retained revenue. Engineered CRM workflow optimization reducing case resolution time by 20% across 200+ monthly B2B interactions (95%+ CSAT).
Virtual Support Specialist & Documentation Coordinator
AQuity Solutions
Mar 2024 - Jun 2025 (1 year 3 months)
Streamlined clinical workflows using EHR integration, reducing provider administrative burden by 25%. Maintained 98% accuracy standards while ensuring 100% HIPAA compliance across all healthcare communications.
Quality Assurance Specialist
Cornell Integrated Services
Jun 2024 - Dec 2024 (6 months)
Implemented quality protocols reducing operational errors by 30% and improving documentation efficiency by 25%. Trained 5 team members on standardized procedures, establishing company-wide performance benchmarks.
Customer Success Associate & Data Support Specialist
Sikaddi Integrated Services
Apr 2020 - Feb 2024 (3 years 10 months)
Managed portfolio of 50+ enterprise B2B clients delivering technical support and strategic account growth. Engineered automated reporting solutions eliminating 20+ hours weekly manual processing, boosting team productivity by 35%.
Education
Degrees, certifications, and relevant coursework
Madonna University
Bachelor of Medical Laboratory Sciences (B.MLS), Medical Laboratory Sciences
Completed a Bachelor of Medical Laboratory Sciences degree. Gained foundational knowledge and practical skills in medical laboratory science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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