Open to opportunities

Ifeyinwa Rita

@ifeyinwarita

Message

I’m a senior virtual and personal assistant delivering reliable remote support and administrative excellence.

Nigeria

Message

What I'm looking for

I’m looking to deliver dependable remote support and administrative excellence—handling scheduling, correspondence, research, and content work—while using my communication, organisation, and proactive work ethic to help your team run smoothly.

I bring 20+ years across administration, customer service, digital marketing, and remote support, and I’m Certified as a Virtual Assistant, AI Training Specialist, Social Media Marketing Manager, and Copywriter. I’m passionate about delivering excellent remote support through strong communication, organisation, and a proactive work ethic.

I’m adept at translation tasks, document retyping, scheduling, correspondence management, and online research. In my roles, I’ve managed incoming correspondence and deliveries, scheduled appointments and meetings, and supported day-to-day office coordination—both remotely and on-site—while maintaining accurate records.

My experience also strengthens how I serve people and protect accuracy: from customer care and transaction processing to front desk administration and medical sales. I enjoy turning complex requests into clear next steps, helping teams operate smoothly, and ensuring customers receive fast, empathetic service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Admin

Current

Elekwa Enterprises Limited

Apr 2021 - Present (5 years)

Resolved customer concerns with empathy and efficiency to deliver a superior customer experience. Provided remote and on-site administrative support by managing correspondence, scheduling, and day-to-day office coordination.

Customer Service Administrative Support Correspondence Management Scheduling Remote Support Administrative Coordination Communication Data Entry

Administrative Officer

Heepo Global Services Limited

Jan 2019 - Mar 2021 (2 years 2 months)

Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond swiftly. Scheduled appointments and maintained accurate records for proactive management support.

Administrative Coordination Scheduling Record keeping Executive Support Customer Service Office Administration Communication

Cashier / Customer Relations

Heepo Global Services Limited

Aug 2017 - Dec 2018 (1 year 4 months)

Processed cash, card, and check transactions with strong accuracy while providing customer-facing support. Reconciled the cash drawer daily, monitoring transactions and identifying discrepancies.

Cash Handling Customer Relations Transaction Processing Customer Care

Medical Sales Representative

Henemez Nigeria Limited

Sep 2015 - Jun 2017 (1 year 9 months)

Generated revenue by liaising between doctors and companies to sell medical products. Conducted market research and delivered product presentations to specialists to support sales performance.

Medical Sales Market Research Product Presentations Customer Relationship Management Sales Pipeline Communication

Front Desk Administrative Officer

Royal Ambassadors Foundation School

Feb 2013 - Dec 2014 (1 year 10 months)

Completed and managed paperwork, identifying and resolving discrepancies promptly. Handled high-volume calls for customer inquiries and maintained outstanding attendance records.

Front Desk Operations Customer Service Scheduling Record keeping Communication

Customer Care Officer

Bank PHB Plc

Jan 2008 - Jan 2013 (5 years)

Collected and analyzed customer information to recommend suitable products and services. Supported large volumes of customers daily and updated account records while maintaining a positive attitude.

Customer Care Customer Information Analysis Product Recommendations Transaction Support Communication Data Entry Service quality

Transaction Processing Officer

Bank PHB Plc

Jun 2007 - Sep 2008 (1 year 3 months)

Processed deposits, withdrawals, and payments daily with accuracy and fraud awareness. Ensured transactions were handled correctly and records were maintained to support operational reliability.

Transaction Processing Accuracy Record keeping Customer Support Data Entry

Biology & Chemistry Teacher

Federal Government Girls College

Oct 2005 - Sep 2006 (11 months)

Prepared and delivered lessons, set exams, and monitored student performance. Supported learning outcomes through continuous assessment and structured classroom delivery.

Lesson planning Exam Setting Assessments Classroom Management Education Delivery Communication Record keeping