Iesha Johnson

Responsible for ensuring janitorial staff meet company and client standards, conducting daily inspections of buildings, and filling in when workers are absent.

Responsible for training new hires for Adult Medicaid, conducting refresher trainings, and ensuring caseworkers work efficiently and accurately.

Assessed client cases, processed recertifications, maintained organization to track deadlines, assisted clients with forms, answered phones, and conducted interviews.

Assisted customers, handled money, and kept the front of the store clean.

Operated the cash register, folded clothing, performed light cleaning, and took out trash.

Scheduled patients at various nursing facilities monthly for several PCPs, maintaining each patient's visits and needs.

Assisted members with prescription refills, explained insurance benefits, checked copays, and helped find providers, while taking detailed notes of interactions.

Verified employees, escorted contractors, monitored assigned areas, operated badge systems, ran reports using Microsoft Excel, and sent approval emails.

Ensured detainee safety by following policies and procedures, and ensured other employees maintained attention to detail.

Assisted in preparing children's lunches, helped with nap time, assisted with parent pick-up, and helped provide a safe environment.

Ensured clients were serviced in a timely manner, maintained a clean and presentable location, and assisted with additional needs as assigned by management.

Prepped and cooked food according to company standards and worked additional shifts to ensure work was complete as per management standards.

Attended Hillside High School in Durham, NC from 2007 to 2009.