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Idongesit Akpan

@idongesitakpan4

Community Manager at The Smile Outreach, supporting 50+ volunteers and coordinating a virtual fellowship for 40 participants.

Nigeria

Message

At The Smile Outreach, I manage and support over 50 volunteers across multiple states, and lead recruitment and onboarding. I also coordinated four resource experts for a virtual fellowship serving 40 participants.

I conduct weekly check-ins with fellows to identify challenges and support programme consistency. I also collaborate with programmes and communications teams on campaigns, events, and participant-facing activities.

At HerTechTrail, I supported a community of 10,000+ women in tech by guiding community leads, improving onboarding, and connecting members with relevant opportunities. Clearer onboarding processes contributed to a 30% reduction in complaints.

At Iṣẹ School, I conducted a community audit that resulted in 100% member growth within 60 days. I’ve also provided WhatsApp customer support and managed social media accounts across Facebook, LinkedIn, Instagram, and X.

Experience

Work history, roles, and key accomplishments

Current

Creative Communications Lead

Current

Celebration Church International

Jan 2026 - Present (9 months)

Collaborate with internal communication, public relations, design, and social media teams to support and amplify CCI's vision, mission, and brand identity.

Communication Skills Public Relations Design Collaboration Social Media Brand Identity

Current

Youth Engagement & Community Manager

Current

The Smile Outreach

Feb 2025 - Present (1 year 8 months)

Manage and support over 50 volunteers across multiple states, leading recruitment and onboarding. Coordinated a 3-month virtual fellowship for 40 participants, achieving 45% completion through weekly check-ins and support.

Volunteer Management Onboarding Communication Skills Coordination LMS Event Coordination

Current

Community Manager

Current

Women TechMakers Uyo

Apr 2024 - Present (2 years 6 months)

Amplified WTM Uyo IWD annual event within the community and across social media. Collaborated with the events lead to manage volunteers and coordinated content to push event awareness.

Event Promotion Volunteer coordination Content Distribution Social Media

WhatsApp Customer Support

Victory Odemwingie

Jun 2025 - Aug 2025 (2 months)

Provided WhatsApp-based customer support to an average of 50 customers weekly, resolving product questions and guiding usage. De-escalated 80% of refund requests and supported marketing efforts by sharing customer feedback.

Customer Support WhatsApp De escalation Product Guidance Feedback Collection

Community Engagement Officer

Iṣẹ School

Jun 2024 - Jan 2025 (7 months)

Conducted a full community audit resulting in 100% growth in members within 60 days. Collaborated with marketing and product teams to design the school's launch plan and hosted weekly virtual events.

Community Engagement Audit Marketing Collaboration Virtual Events Outreach

Community Manager

Smarketers Hub

Apr 2024 - Jul 2024 (3 months)

Collaborated with volunteers to manage a Slack community of 200+ marketers, curating content and designing campaigns that increased engagement by 40%. Took ownership of Slack channels for 30 days.

Community Management Slack Content Curation Campaign Design Engagement

Community Manager

HerTechTrail

Jun 2022 - Sep 2023 (1 year 3 months)

Supervised a team of community leads supporting 10,000+ women in tech, improving onboarding and reducing complaints by 30%. Managed social media accounts, achieving 70% follower growth.

Community Management Team Leadership Onboarding Social Media Management Content Strategy