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ibn abdinasir

@ibnabdinasir

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Motivated Customer Experience Specialist with 6 years of expertise.

Kenya

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What I'm looking for

I seek a remote customer support role that offers growth opportunities and values effective communication.

I am a dedicated Customer Experience Specialist with over six years of hands-on experience in customer support, shipping coordination, and administrative tasks. My journey began at Harlem Technologies, where I provided front-line customer support, assisting clients with technical inquiries and service issues. This role honed my ability to communicate effectively and maintain professionalism in all interactions.

Currently, I work at Bab Al Nouf Shipping in Dubai, where I respond to customer inquiries about shipments and delivery schedules. I take pride in maintaining accurate filing systems and ensuring customer satisfaction through diligent follow-ups and problem resolution. My commitment to delivering top-tier service is matched by my adaptability to new systems and my proficiency in Microsoft Office applications.

Experience

Work history, roles, and key accomplishments

Customer Service Representative & Filing Clerk

Bab Al Nouf Shipping

Jan 2021 - Present (4 years 4 months)

Responded to customer inquiries regarding shipments and delivery schedules. Maintained accurate filing systems for shipment records and customs documentation. Handled email and phone communication with clients and internal teams, ensuring customer satisfaction through follow-ups and problem resolution.

Customer Support Data Entry Email Communication Phone Communication Customer Satisfaction

Customer Representative

Harlem Technologies

Jan 2015 - Jan 2019 (4 years)

Provided front-line customer support via phone and walk-in clients. Helped clients with technical product inquiries and service issues. Managed internal records using Microsoft Excel and Word, maintaining professional, polite communication at all times.

Customer Support Technical Support Microsoft Excel Microsoft Word Data Management Communication

Education

Degrees, certifications, and relevant coursework

Unknown Secondary School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for further studies or vocational training. Developed foundational knowledge across various subjects.